Rental Assistant

POSITION TITLE: Rental Assistant

DEPARTMENT:

REPORTS TO: Rental Manager

FLSA STATUS: Exempt X Non-exempt

EMPLOYMENT STATUS: X FT PT

MISSION
STATEMENT

We desire to be a key factor contributing to our customers’ productivity and profitability. By always providing exceptional service and quality products with measurable value, our goal is to establish long-term relationships with our customers.

We desire to earn the reputation of being leaders in our industry and experts in our field.

By accomplishing these objectives, we will ensure security for our employees and longevity for our company.

JOB SUMMARY

The Rental Assistant administrates the daily activities that support the preparation, delivery, and documentation of rental activities.

JOB DUTIES
(Essential functions bolded)

• Take customer calls for rentals, gathering all the necessary information for the Rental Manager to be able to quote the proper equipment
• Tracks physical locations of equipment to ensure inventory accuracy
• Print rental contracts, making minor changes as requested
• Monitor deliveries and pickups on the trucking calendars
• Create equipment transfer orders
• Track and control internal rental repair costs, obtaining service quotes
• Process and coordinate workflows between the Service Department, transportation, and the Rental Manager
• Compile reports on a weekly or monthly basis, as needed
• Help improve the efficiency of all office operations and reduce administrative staff workload to assist them in achieving departmental goals
• Assist in the creation of marketing and direct mail pieces
• Establish and maintain good working relations with other departments to reduce conflict and maximize JIT profitability
• Occasional light office cleaning (vacuum, dust, trash, dishes, etc.) and making coffee – This is a cooperative duty with everyone sharing the tasks as needed
• Other duties as assigned

JOB SKILLS

• Possess the ability to handle multiple projects with constant interruptions
• Be friendly and responsive to the many requests presented by customers and colleagues
• Able to gain a thorough knowledge of our products, services, vendors, customers, and computer programs
• Excellent communication skills and exceptional organizational skills
• Professional personal appearance
• Able to apply common sense to carry out instructions furnished in written, oral, or diagram form
• Able to identify critical issues and recommend appropriate solutions
• Able to effectively communicate customers’ product, service, and technical requirements
• Basic computer skills
• Able to work accurately and independently to achieve departmental goals and objectives
• Superior customer service skills, recognizing that co-workers are very much their customers
• Strong team-building skills and success in coordinating, through the project team process, a high level of achievement
• Able to work effectively with staff in both locations
• Able to create documents accurately and promptly

EXPERIENCE

• At least three years of related experience

EDUCATION

• High school diploma or GED
• Participation in TMHU e-learning

CERTIFICATIONS/ LICENSES

N/A

EQUIPMENT

Phone, fax machine, copier, scanner, etc.

PHYSICAL DEMANDS

While performing the duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; occasionally lift or move office products and supplies, up to 20 pounds.

WORK ENVIRONMENT

The job operates in a professional office environment, routinely using standard office equipment.

Job Type: Full-time

Salary : $36,500 - $46,300