Corporate Concierge

Help us shape the future of real estate for a better world and join JLL as a Corporate Concierge.

In this role, you will increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Here is some of what you will do:

• Assist with building access badges
• Building/Campus/Area information center
• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Workplace services include but are not limited to mailroom, janitorial, parking, badging, conference rooms, luggage storage and lost & found.
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.
• Organizes and maintains lobby/front desk areas.
• Works collaboratively within the facility management and transportation team.
• Anticipates and responds to Client’s needs and concerns
• Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations.
• Strive to continually improve experience service performance
• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.

Ensuring Exceptional Service

• Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Conference Services, Projects, etc.).
• Assists with third party vendor relationships and service partners to provide maximum service delivery.
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
• Builds meaningful lasting relationships with Client employees and guests
• Visibly engaged and well known in the workplace; spending time every day welcoming employees in the lobbies, with particular focus on meaningful eye contact and gestures.
• Receives and responds to all requests or issues promptly, including a personal follow-up with Client employees to ensure questions / requests are answered.
• Identify potential risks and escalate, as appropriate, to ensure no security incident or disruption to the Client’s operations occurs.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Assistance and flexibility with Client events as needed to ensure flawless delivery.
• Provide administrative and operational excellence for softservices

Here is who we are looking for:

• A high school diploma or GED
• 1 years of experience in hospitality, facility/property management, or operations.
• Ability to adapt to new devices, technology, and applications.
• Proficient skills in Google Suite

Job Type: Full-time

Pay: $19.00 - $20.50 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to Commute:

• Wilmington, DE (Preferred)

Work Location: In person

Salary : $19 - $21