What are the responsibilities and job description for the Corrigo Platform Analyst position at JLL?
Digital Operations, Operational Management, Corrigo Platform Analyst
Location: Remote
Role Purpose
This position based in the AMR region, is responsible to provide strategic, operational, and technical administration of Corrigo. A complex problem solver that is focused on outcome-based solutions. This includes supporting the alignment of operational processes, platform initiatives, product enhancements, and managing the implementation of any required changes. This role will be instrumental in KPI, QBR, and strategic initiatives for the account and client in an on-going capacity.
This position is responsible for time sensitive response to assigned account(s)/clients. General duties include training, system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity.
What This Job Involves
Location: Remote
Role Purpose
This position based in the AMR region, is responsible to provide strategic, operational, and technical administration of Corrigo. A complex problem solver that is focused on outcome-based solutions. This includes supporting the alignment of operational processes, platform initiatives, product enhancements, and managing the implementation of any required changes. This role will be instrumental in KPI, QBR, and strategic initiatives for the account and client in an on-going capacity.
This position is responsible for time sensitive response to assigned account(s)/clients. General duties include training, system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity.
What This Job Involves
- The designated Corrigo Systems Administrator is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
- Support regional and global adoption of programs and implementation of new technology/ best practices in support of JLL workstreams and products.
- Configure and implement solutions for Account specific needs.
- Develop and submit Statement of Requirements as needed, through Corrigo Governance.
- Support of account and client meetings (weekly, monthly, quarterly).
- Assist with user access management and ensuring account maintains proper controls.
- Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
- Responsible for production of monthly, quarterly, annual, and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.
- Serve as a point of contact to the account team for specific CMMS systems related questions, support issues, and requirements.
- Provide new user training, advanced user training and new feature training to the account and client staff as required.
- Responsible for system and user process documentation; developing and maintaining client or account specific documentation as required.
- Address requests and escalations within account SLA and coordinate with JBS teams as appropriate. Regularly review system workflow to satisfy new and existing business needs within the capabilities of existing systems; configure, document, and deploy solutions.
- Perform annual optimization review and lead optimization programs.
- Responsibility for ensuring data quality standards and remediation.
- Perform other duties as requested in support of the Digital Operations team.
- Undergraduate degree preferred, or equivalent experience
- Minimum 5 years’ experience managing CMMS/ work order applications, Performance Management, Data and Analytics
- Demonstrated process orientation and data driven skill sets.
- Expert technology and systems, highly proficient in MS Office (Project, Power Point, Excel)
- Possess strong written, verbal and people skills.
- Superior customer service skills and orientation.
- Ability to plan and manage work priorities appropriately.
- Strong organizational skills and collaborative style needed.
- Felony background check and drug test required.
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