What are the responsibilities and job description for the Facility Manager position at JLL?
The Facilities Manager is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of the contract. The position will be responsible for all line of business and third-party relationships with the assigned buildings. The position may also manage a team including Facility Management support staff and matrix management of Building Engineers, as assigned.
Primary Responsibilities
Relationship Management
Manage the performance and outcomes of assigned staff reporting to the position
Maintain interface with third-party owners (tenants), ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
Familiarity with managing critical facilities/data centers
Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or external) and 3rd party service providers.
Communicate/escalate with appropriate parties (manager,client, vendors, etc.)
Partner with client and team members to implement best practices and cost saving initiatives.
Compliance
Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Operations
Lead and manage all services for all contracted hard& softservice suppliers. Ensuring services are delivered consistently with agreement terms.
Lead and assist with receiving and dispatching of work requests to vendors, landlords, or other 3rd party service providers.
Lead and manage Facilities Coordinators to support operations.
Manage and coordinate scheduling of 3rd party maintenance activities.
Manage and coordinate work with 3rd party vendor, including tracking work order completion, vendor and client follow up, and reviewing subcontractor invoices.
Ensure all site management and operations practices follow company, Master Service Agreement (MSA) requirements, and client standards.
Support facility inspections of vendor performance in soft and hard services
Support sustainability team with coordination and implementation of sustainability goals
Support vendor management and performance in partnership with sourcing team
Process Management
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process
Monitor overall workflow to assure timely completion within established SLA's and KPI's
Review dashboards daily
Meet or exceed customer satisfaction rating for client's they serve
Support the CEM and engineering teams to assure completion of scheduled PM's and adherence to CEM processes. Assist as appropriate to ensure all facilities evaluated are in compliance
Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts owned premisesas needed.
Apply a programmatic approach to routine tasks, small projects, and other requests to support delivery of services and increase customer satisfaction.
Lead, manage, and assist JLL operations team with tactical planning,goals, objectivesand execution.
Recommend, plan,and execute continuous service quality improvements.
Lead, manage, coordinate, and support meetings with service providers and other stakeholders.
Lead and manage direct reports to achieve the Key Performance Indicators
Conduct root cause analysis (RCA) for any vendor failures and support client RCAs
Perform other duties, activities, or projects as assigned.
People Management
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans
Involved in compensation planning process
For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress
Job Requirements
Education
Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis. Advanced degree a plus; CPM, RPA, or CSM designation.
Shall possess at a minimum at least 5 years of recent (within the past 7 years) experience in facilities management.
Knowledge, Skills, and Ability
Familiarity with critical facilities such as data centers and related equipment/systems such as generators, UPS, ATS, cooling towers, fire-pumps, etc.
Strong leadership and relationship building skills
Strong interpersonal skills and problem-solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Excel and ability to analyze data
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Primary Responsibilities
Relationship Management
Manage the performance and outcomes of assigned staff reporting to the position
Maintain interface with third-party owners (tenants), ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
Familiarity with managing critical facilities/data centers
Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or external) and 3rd party service providers.
Communicate/escalate with appropriate parties (manager,client, vendors, etc.)
Partner with client and team members to implement best practices and cost saving initiatives.
Compliance
Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Operations
Lead and manage all services for all contracted hard& softservice suppliers. Ensuring services are delivered consistently with agreement terms.
Lead and assist with receiving and dispatching of work requests to vendors, landlords, or other 3rd party service providers.
Lead and manage Facilities Coordinators to support operations.
Manage and coordinate scheduling of 3rd party maintenance activities.
Manage and coordinate work with 3rd party vendor, including tracking work order completion, vendor and client follow up, and reviewing subcontractor invoices.
Ensure all site management and operations practices follow company, Master Service Agreement (MSA) requirements, and client standards.
Support facility inspections of vendor performance in soft and hard services
Support sustainability team with coordination and implementation of sustainability goals
Support vendor management and performance in partnership with sourcing team
Process Management
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process
Monitor overall workflow to assure timely completion within established SLA's and KPI's
Review dashboards daily
Meet or exceed customer satisfaction rating for client's they serve
Support the CEM and engineering teams to assure completion of scheduled PM's and adherence to CEM processes. Assist as appropriate to ensure all facilities evaluated are in compliance
Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts owned premisesas needed.
Apply a programmatic approach to routine tasks, small projects, and other requests to support delivery of services and increase customer satisfaction.
Lead, manage, and assist JLL operations team with tactical planning,goals, objectivesand execution.
Recommend, plan,and execute continuous service quality improvements.
Lead, manage, coordinate, and support meetings with service providers and other stakeholders.
Lead and manage direct reports to achieve the Key Performance Indicators
Conduct root cause analysis (RCA) for any vendor failures and support client RCAs
Perform other duties, activities, or projects as assigned.
People Management
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans
Involved in compensation planning process
For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress
Job Requirements
Education
Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis. Advanced degree a plus; CPM, RPA, or CSM designation.
Shall possess at a minimum at least 5 years of recent (within the past 7 years) experience in facilities management.
Knowledge, Skills, and Ability
Familiarity with critical facilities such as data centers and related equipment/systems such as generators, UPS, ATS, cooling towers, fire-pumps, etc.
Strong leadership and relationship building skills
Strong interpersonal skills and problem-solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Excel and ability to analyze data
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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