What are the responsibilities and job description for the Receptionist position at JLL?
What this job involves:
The Receptionist serves as the first point of contact for visitors and clients, providing exceptional customer service and creating a positive impression of the organization. This position requires excellent communication skills, a professional demeanor, and the ability to handle various administrative tasks. The Receptionist plays a vital role in ensuring smooth daily operations and assisting with clerical duties within a commercial real estate (CRE) environment.
Your day-to-day tasks will include:
Requirements:
The Receptionist serves as the first point of contact for visitors and clients, providing exceptional customer service and creating a positive impression of the organization. This position requires excellent communication skills, a professional demeanor, and the ability to handle various administrative tasks. The Receptionist plays a vital role in ensuring smooth daily operations and assisting with clerical duties within a commercial real estate (CRE) environment.
Your day-to-day tasks will include:
- Front Desk Operations: Greet visitors, clients, and vendors in a friendly and professional manner, ensuring a positive experience and providing assistance as needed.
- Phone and Email Management: Answer incoming calls, transferring to the appropriate individual or department, and take accurate messages when necessary. Respond to emails promptly and effectively.
- Visitor Management: Monitor and manage visitor access and security, ensuring that all protocols are followed.
- Scheduling and Calendaring: Manage meeting room bookings, schedule appointments, and maintain shared calendars for the office.
- Administrative Support: Provide administrative assistance, such as data entry, filing, photocopying, and organizing documents and files.
- Mail and Deliveries: Receive, sort, and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and packages for shipment using appropriate methods.
- Facilities Coordination: Coordinate with facilities management teams for maintenance requests, repairs, and office supply orders.
- Travel and Expense Management: Assist with travel arrangements, including booking flights, accommodation, and transportation. Process expense reports and reconcile receipts.
- Communication Liaison: Effectively communicate messages, instructions, and information to staff members, clients, and visitors.
- Office Coordination: Assist with coordinating office events, meetings, and conferences, including organizing catering, room setup, and audiovisual equipment.
Requirements:
- Proven experience as a receptionist or in a similar customer-facing role, preferably within a professional or CRE environment.
- Excellent verbal and written communication skills, with the ability to interact professionally with individuals at all levels.
- Strong interpersonal skills, with an emphasis on delivering exceptional customer service.
- Proficient computer skills, including MS Office Suite (Word, Excel, Outlook), and knowledge of office equipment such as printers, scanners, and telephone systems.
- Highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively.
- Professional appearance and demeanor, with strong interpersonal and communication skills.
- Ability to handle sensitive and confidential information with discretion.
- Problem-solving skills and the ability to remain calm and composed in high-pressure situations.
- Flexibility and adaptability to changing work demands and willingness to take on additional responsibilities as needed.
- Previous experience in a commercial real estate (CRE) environment.
- Certification in administration or a related field.
- Familiarity with property management software and systems.
- High school diploma or equivalent; additional certification or coursework in administration or a related field is a plus.
Receptionist
MONTGOMERY HOSPICE INC -
Rockville, MD
Receptionist
Victory Housing, Inc. -
Bethesda, MD
Receptionist
Ourisman Cars -
Bowie, MD
