What are the responsibilities and job description for the Receptionist position at JLL?
Job Description | Experience Services Receptionist
JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
Job Summary
The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Job Responsibilities
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
Actively monitor and maintain front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards
Implement and monitor standards of service to meet and exceed expectations
Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client's operations occur
Perform ad hoc assignments and administrative support for a seamless and timely delivery of services
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
Job Summary
The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Job Responsibilities
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
Actively monitor and maintain front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards
Implement and monitor standards of service to meet and exceed expectations
Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client's operations occur
Perform ad hoc assignments and administrative support for a seamless and timely delivery of services
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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