What are the responsibilities and job description for the Regional Facilities Manager position at JLL?
The Regional Facilities Manager oversees, guides, and mentors a team of Sr. FMs, AFMs and Engineers with responsibility for service and customer experience for a distributed site portfolio in the western US. This position will also act as the Sr. FM for the Palo Alto, California location.
This is a hybrid position; mostly working from the client's Palo Alto, CA location and site visits to sites within their region as needed.
Candidate must live in the Palo Alto, California region.
Responsibilities:
The Regional Facility Manager (RFM), will be responsible for the delivery of quality facility management services in multiple sites across the U.S.
* The RFM coordinates account related deliverables and responds to client satisfaction issues for effective reporting and service
* Manages the administration of Computerized Maintenance Management System (CMMS) system elements facilitate the processing of work orders and related invoicing to reconcile vendor activities, coordinate site resources, and engineering delivery
* The RFM performs facility condition inspections to grade building systems and schedule maintenance projects and maintain account financials
* Provides procurement administration to contracted services or material delivery for effective vendor management and invoice processing
* Manage vendor performance to satisfy client's request within scope of service
* Work with Account/National IFM Director to oversee the delivery of maintenance and repair services
* Coordination of Engineering teams for effective asset management and work order resolution
* Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
* Interface with customers of client properties- RFM is the face of JLL customer service at the delivery level
* Key in the development and management of capital budgets
* Support the Account Manager, Senior Facility National Director in the implementation of short and long-term projects/initiatives for the client
* Accomplish key performance indicators as identified by the Account Manager
* Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
* Maximize utilization of suppliers, preferred vendors/contractors
* Evaluate technician and subcontractor performance
* Ensure compliance with Jones Lang LaSalle minimum audit standards and client's standard processes
* Any and all other duties and tasks assigned
Qualifications
* Customer experience and relationship management skills
* Bachelor's degree or equivalent work experience in Facilities or Maintenance Management
* 10 years of facilities or property management with a third-party provider, corporate or as a consultant
* Knowledge of commercial real estate, HVAC, electricity, telecommunications, furniture and building energy management systems
* Prove Success in managing FM and soft services
* Proven success managing subtenants and lease portfolios
* Proven success in working at corporate headquarters
* Proven success managing multiple facilities within a geographic zone
* Vendor and Lease management
* Experience in expense and budgeting management
* Experience in capital planning and capital projects
* Experience in lease management
* Strong organizational and management skills
* Excellent communication and computer skills
* Data Analysis skills - Preferred
* Experience with Class A buildings
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
This is a hybrid position; mostly working from the client's Palo Alto, CA location and site visits to sites within their region as needed.
Candidate must live in the Palo Alto, California region.
Responsibilities:
The Regional Facility Manager (RFM), will be responsible for the delivery of quality facility management services in multiple sites across the U.S.
* The RFM coordinates account related deliverables and responds to client satisfaction issues for effective reporting and service
* Manages the administration of Computerized Maintenance Management System (CMMS) system elements facilitate the processing of work orders and related invoicing to reconcile vendor activities, coordinate site resources, and engineering delivery
* The RFM performs facility condition inspections to grade building systems and schedule maintenance projects and maintain account financials
* Provides procurement administration to contracted services or material delivery for effective vendor management and invoice processing
* Manage vendor performance to satisfy client's request within scope of service
* Work with Account/National IFM Director to oversee the delivery of maintenance and repair services
* Coordination of Engineering teams for effective asset management and work order resolution
* Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
* Interface with customers of client properties- RFM is the face of JLL customer service at the delivery level
* Key in the development and management of capital budgets
* Support the Account Manager, Senior Facility National Director in the implementation of short and long-term projects/initiatives for the client
* Accomplish key performance indicators as identified by the Account Manager
* Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
* Maximize utilization of suppliers, preferred vendors/contractors
* Evaluate technician and subcontractor performance
* Ensure compliance with Jones Lang LaSalle minimum audit standards and client's standard processes
* Any and all other duties and tasks assigned
Qualifications
* Customer experience and relationship management skills
* Bachelor's degree or equivalent work experience in Facilities or Maintenance Management
* 10 years of facilities or property management with a third-party provider, corporate or as a consultant
* Knowledge of commercial real estate, HVAC, electricity, telecommunications, furniture and building energy management systems
* Prove Success in managing FM and soft services
* Proven success managing subtenants and lease portfolios
* Proven success in working at corporate headquarters
* Proven success managing multiple facilities within a geographic zone
* Vendor and Lease management
* Experience in expense and budgeting management
* Experience in capital planning and capital projects
* Experience in lease management
* Strong organizational and management skills
* Excellent communication and computer skills
* Data Analysis skills - Preferred
* Experience with Class A buildings
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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