What are the responsibilities and job description for the Senior Director, Engineering Transitions position at JLL?
Duties And Responsibilities
- Leads the engineering services transition workstream alongside the transition PMO to ensure a seamless transition, with the goal of delivering a compliant and high quality of engineering services, ensuring uptime, safety, optimal efficiency and client satisfaction.
- Develop a transition timeline to include all pre-go live tasks: Assembling a Transition Team, Schedule for the Assessment of client Sites, Transition Budget, develop Request for Information (RFI)of documentation to be delivered by the client and establish a cadence of client facing and internal meetings. Integrate building commissioning services into startup planning and program development where needed.
- Document and track all transitions and day one risks related to engineering services and lead the development of mitigation plans alongside the transition PMO.
- Develop a strong partnership with client’s Engineering Services teams to foster collaborative and constructive communication during Transition and into Transformation. Provide Subject Matter Expertise representing the transition team in client meetings in all engineering matters, reliability, service delivery and problem management as required.
- Manage the engineering workstream on large global transitions as the single point of contact coordinating with peers and team within engineering from all the regions.
- Oversee and direct site and operational due diligence for baselining current state and site risk profiles.
- Coordinates with SMEs and transition POCs from Digital Operations, HSSE, IFM, S&P, Reliability engineering and Datacenters to ensure delivery of overall engineering workstream transition activities as per plan.
- Facilitates the set-up of engineering assets and PM plans for day 1 and beyond working closely with Reliability and Asset Management SMEs.
- Ensure implementation and commitment to JLL’s HSSE and engineering programs required to set up accounts or facilities for BAU delivery of engineering services to the highest levels of safety and quality.
- Ensure delivery of onboarding program for the new engineering teams mobilized and deployed for the account. Facilitate delivery of training aimed at expanding the capabilities of the operations and maintenance staff to deliver assigned scope of engineering services to the highest level of client satisfaction and compliant to JLL minimum standards.
- Ensure set up of annual JCAP audit schedules for JLL Operations audits, ensuring that account team is aligned that all audits are 100% completed each year.
- Provide regular transition project plan summary reports, milestone reports and stage-gate reports for the engineering workstream highlighting achievements, pending actions, risk and mitigation plans clearly. Present the reports to client and JLL stakeholders.
- Leverage deep knowledge of engineering services delivery to ensure processes, procedures and playbooks are established as appropriate for day 1 delivery.
- Work with Transition PMO Leadership to develop Key Performance Measurement (KPI) targets by organizing objectives, measuring, and reporting progress in a timely manner. Collaborate with account team members and supplier key Points of Contact to meet annual KPI objectives and agreed service levels. Oversee that suppliers meet or exceed KPI for client incident impacts. Always focusing on maintaining a goal of 100% Critical Facility Uptime.
- Partner with HR in the recruiting of a diverse group of engineering professionals who will best represent JLL’s values, with the right skillset and capabilities to manage and operate client’s engineering infrastructure as best in class operators. Facilitate engineering SME support in interviewing and shortlisting of candidates.
- Effectively manage communications and escalations, identifying areas of risk which may impact transition between the transition team and client contacts. Develop an escalation plan and documentation in preparation for go-live, particularly in instances for reporting critical emergencies (i.e., system failure, downtime).
- Bachelor’s Degree in mechanical or electrical engineering preferred (PE preferred)
- 10 years in Engineering Operations required.
- Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in set up of engineering services on new facilities and accounts
- Understanding of computerized maintenance management systems and operational technology platforms.
- Knowledge of reliability engineering and how it is applied to asset and systems management.
- Technically proficient in operations of Building Engineering systems, Building Management Systems, Fire Detection/Suppression & Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software.
- Good interpersonal skills, ability to communicate well in both oral and written reports to clients and other critical stakeholders
- Proven record of providing excellent internal and external customer service
- Global, and/or National/Regional experience.
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