What are the responsibilities and job description for the Service Maintenance Manager position at JLL?
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION PURPOSE:
The Service Maintenance Manager (SMM) oversees a staff of maintenance technicians, groundskeepers and housekeepers, etc. Responsible for implementing training platforms, preventive maintenance programs and regular schedules for the onsite personnel and properties.
Assists in taking care of day-to-day tasks onsite, such as work orders, reports and handles maintenance contracts, vendor bids and evaluations, and oversees compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws.
Ensures the Property is maintained in a manner consistent with established standards and objectives. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates. The SMM will perform duties of subordinates during times of unfilled positions, if necessary.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Plan and direct the activities of the service team. Partner with property manager regarding all aspects of the employment cycle – interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team to maximize engagement and minimize turnover in accordance with company policy and procedure. Ensure adequate/appropriate staffing
Maintain and manage vendor relationships. Handle maintenance contracts, vendor bids and evaluations
Ensure service requests are assigned to appropriate service team member and completed professionally and accurately. Schedule appropriate vendor if necessary. Sign off on service requests completed by service team member. Escalate problems or issues to property manager if unable to resolve within a certain time period
Oversee community appearance and cleanliness in daily operations. Complete premises inspections daily. Coordinate with appropriate vendor(s) to ensure asset is properly maintained
Update, execute and document preventive maintenance schedule on a regular basis and advise community manager of status
Ensure apartments are ready for occupancy by overseeing and scheduling all facets of the make ready process in accordance with leasing needs. This includes but is not limited to move out/move in inspections, electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning/replacement, painting, equipment maintenance, preventive maintenance and cleaning
Maintain life safety equipment including but not limited to fire pumps, sprinklers, emergency generators, fire panels, smoke detectors, CO detectors, etc. Test equipment as required
Ensure there is a safe, clean and organized work environment (i.e. shop, pool maintenance room, storage areas). Use all reasonable safety measures and precautions and require associates to do the same
Maintain and manage an adequate inventory supply level. Maintain tools and equipment and ensure tools are in proper working order; evaluate the need for additional tools and/or replacement of tools/equipment as necessary
Ensure adequate maintenance coverage to respond to emergency situations at the property. Must be available to respond to on call emergency situations as needed. Participate in the on-call rotation
Document and maintain accurate and detailed maintenance records; including equipment replacement and repairs, appliance, carpet and vinyl replacements, apartment painting, refrigerator coil cleaning, and carbon monoxide checks
Identify capital improvements and report to community manager
Assist property manager in preparing the property’s budget for normal maintenance operations and recommend property upgrades and capital improvements. Monitor the budget and plan purchases and contracted services in accordance with approved budgetary guidelines
Coordinate, as appropriate, vendor(s) projects and ensure vendor service work is completed on time, safely and accurately
Ensure daily pool/spa inspections (in season if applicable) are completed, proper water chemistry and cleanliness of pool/spa area are maintained and needed repairs or improvements are completed
Adhere to all local, state and federal laws including all laws governing Fair Housing and safety procedures including OSHA requirements
Comply with company policies and procedures, including standards of performance (SOP)
Promote client satisfaction through accurate and timely reporting and on-going communication about the performance of the community. Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests
Ensure all associates provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
Complete required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client
Instill, maintain and model JLL mission to be the best national management company
EDUCATION:
High school diploma or equivalent
EXPERIENCE:
EPA-CFC certification required
EPA-LBP certification required for properties older than 1978
Certificate for Apartment Maintenance Technician (CAMT) preferred
Certified Pool Operator certificate may be required
Minimum of five (5) years of plumbing, electrical, mechanical, drywall repairs, carpentry, and/or pool/spa maintenance experience. Minimum of two (2) years’ service and supervisory experience or equivalent
Experience in supervisory role and managing staff and vendors
Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles
Proficient in property management software (Yardi, RealPage) or other similar property management software
SKILLS AND ABILITY:
Excellent customer service skills while maintaining the highest standards of professionalism
Strong grasp of modern technology and the ability to utilize same in day to day job activities
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills
Excellent oral and written communication skills; strong attention to detail
Work independently and within a team to build relationships and interact effectively with business partners
A desire to work within a diverse, collaborative, and driven professional environment
Positive, professional attitude
Proactive and take initiative
Maintain confidentiality and utilize judgment
May be required to possess a valid driver’s license to drive a company vehicle.
OTHER:
Regular attendance is essential to the successful performance of this position
Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required
All associates must maintain a neat, clean, and well-groomed appearance per Company standards
Upon employment, all associates are required to fully comply with Company rules and regulations
NOTICE:
This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
All requirements are open to possible modification to reasonably accommodate individuals with disabilities.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION PURPOSE:
The Service Maintenance Manager (SMM) oversees a staff of maintenance technicians, groundskeepers and housekeepers, etc. Responsible for implementing training platforms, preventive maintenance programs and regular schedules for the onsite personnel and properties.
Assists in taking care of day-to-day tasks onsite, such as work orders, reports and handles maintenance contracts, vendor bids and evaluations, and oversees compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws.
Ensures the Property is maintained in a manner consistent with established standards and objectives. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates. The SMM will perform duties of subordinates during times of unfilled positions, if necessary.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Plan and direct the activities of the service team. Partner with property manager regarding all aspects of the employment cycle – interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team to maximize engagement and minimize turnover in accordance with company policy and procedure. Ensure adequate/appropriate staffing
Maintain and manage vendor relationships. Handle maintenance contracts, vendor bids and evaluations
Ensure service requests are assigned to appropriate service team member and completed professionally and accurately. Schedule appropriate vendor if necessary. Sign off on service requests completed by service team member. Escalate problems or issues to property manager if unable to resolve within a certain time period
Oversee community appearance and cleanliness in daily operations. Complete premises inspections daily. Coordinate with appropriate vendor(s) to ensure asset is properly maintained
Update, execute and document preventive maintenance schedule on a regular basis and advise community manager of status
Ensure apartments are ready for occupancy by overseeing and scheduling all facets of the make ready process in accordance with leasing needs. This includes but is not limited to move out/move in inspections, electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning/replacement, painting, equipment maintenance, preventive maintenance and cleaning
Maintain life safety equipment including but not limited to fire pumps, sprinklers, emergency generators, fire panels, smoke detectors, CO detectors, etc. Test equipment as required
Ensure there is a safe, clean and organized work environment (i.e. shop, pool maintenance room, storage areas). Use all reasonable safety measures and precautions and require associates to do the same
Maintain and manage an adequate inventory supply level. Maintain tools and equipment and ensure tools are in proper working order; evaluate the need for additional tools and/or replacement of tools/equipment as necessary
Ensure adequate maintenance coverage to respond to emergency situations at the property. Must be available to respond to on call emergency situations as needed. Participate in the on-call rotation
Document and maintain accurate and detailed maintenance records; including equipment replacement and repairs, appliance, carpet and vinyl replacements, apartment painting, refrigerator coil cleaning, and carbon monoxide checks
Identify capital improvements and report to community manager
Assist property manager in preparing the property’s budget for normal maintenance operations and recommend property upgrades and capital improvements. Monitor the budget and plan purchases and contracted services in accordance with approved budgetary guidelines
Coordinate, as appropriate, vendor(s) projects and ensure vendor service work is completed on time, safely and accurately
Ensure daily pool/spa inspections (in season if applicable) are completed, proper water chemistry and cleanliness of pool/spa area are maintained and needed repairs or improvements are completed
Adhere to all local, state and federal laws including all laws governing Fair Housing and safety procedures including OSHA requirements
Comply with company policies and procedures, including standards of performance (SOP)
Promote client satisfaction through accurate and timely reporting and on-going communication about the performance of the community. Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests
Ensure all associates provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
Complete required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client
Instill, maintain and model JLL mission to be the best national management company
EDUCATION:
High school diploma or equivalent
EXPERIENCE:
EPA-CFC certification required
EPA-LBP certification required for properties older than 1978
Certificate for Apartment Maintenance Technician (CAMT) preferred
Certified Pool Operator certificate may be required
Minimum of five (5) years of plumbing, electrical, mechanical, drywall repairs, carpentry, and/or pool/spa maintenance experience. Minimum of two (2) years’ service and supervisory experience or equivalent
Experience in supervisory role and managing staff and vendors
Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles
Proficient in property management software (Yardi, RealPage) or other similar property management software
SKILLS AND ABILITY:
Excellent customer service skills while maintaining the highest standards of professionalism
Strong grasp of modern technology and the ability to utilize same in day to day job activities
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills
Excellent oral and written communication skills; strong attention to detail
Work independently and within a team to build relationships and interact effectively with business partners
A desire to work within a diverse, collaborative, and driven professional environment
Positive, professional attitude
Proactive and take initiative
Maintain confidentiality and utilize judgment
May be required to possess a valid driver’s license to drive a company vehicle.
OTHER:
Regular attendance is essential to the successful performance of this position
Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required
All associates must maintain a neat, clean, and well-groomed appearance per Company standards
Upon employment, all associates are required to fully comply with Company rules and regulations
NOTICE:
This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
All requirements are open to possible modification to reasonably accommodate individuals with disabilities.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Salary : $67,100 - $84,900
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