Technical Support Engineer

Journey is looking for a Technical Support Engineer to provide professional end-user support and technical services on a wide array of systems and software applications. This position requires the ability to work with a diverse staff and assist them in their technology needs. This position is primarily in office with occasional travel to remote sites. Work is performed under the supervision of the IT Network Systems & Support Manager.

RESPONSIBILITIES:

1. Diagnosing and resolving end-user technical issues pertaining to user account creation, management, and general computer use.
2. Configuration and daily management of technical tools for device management, issue tracking, documentation, etc.
3. Evaluate, design, implement, and continuing improvement of end-user technology environments.
4. Setting up, configuring, and maintaining computers and peripherals.
5. Documentation including hardware/software inventory records, support information, etc.
6. Proactively evaluate current and new technologies presenting ideas for improvement.
7. Identify areas where additional training or communication is needed to improve utilization and reduce complexity for users.
8. Identify and remove impediments to reduce time required to accomplish clinical, operational, and documentation tasks.
9. Promote the development and implementation of culturally sensitive services.

The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.