Product Training Specialist (7334-3)

Position Overview

• Job Title: Product Training Specialist
• Job Type: Full-Time, Hourly
• This is not a remote position.
  

Location

• Bellevue, WA
  

Benefits

• Health Insurance (Medical, Dental & Vision)
• 401(k) with Company Match
• Bonus
• H1B/Green Card Sponsorship for qualified employee
• Hands-on experience at global industry leader Samsung
• Opportunities for career advancement

Responsibilities

Training development professional responsible for the facilitation and training development of Samsung Home Appliance and Home Electronics products and soft skills training to achieve sales performance and sell through. Create and implement training programs that are designed to help achieve desired program results. Work collaboratively and strategically under minimal supervision.

• Coordinate, implement, and deliver tactical product training and education plans to ensure superior customer service.
  
• Assist in the development of FAQ’s and troubleshooting procedures for assigned product areas. Assist in the design and assembly of training materials.
• Assist in the development of an S.Com instance on our Learning Management System and customize the user interface so agents can find information quickly
• Act as an Admin for Learning Management system and assign training and certification pathways.
• Collaborate with proper stakeholders to produce product training documents that include soft skills and situational cases to teach an agent how to connect knowledge with customer questions.
• Establish and maintain high customer satisfaction via Training Course Evaluation feedback. Continually look for opportunities to improve agent performance and quality through various training initiatives and processes.
• Reporting and scheduling training activities weekly. Showing ROI to stakeholders.
• Analyze training gaps and provide a 30 day follow up to address gaps through training using a SMART action plan
  

Skills & Qualifications

• High School Diploma or equivalent with 6-10 years of directly related experience or
  
• Bachelor's Degree with 3-7 years of experience is preferred
• 2 years outside sales experience and 3-5 years of successful training experience, preferably within the direct consumer electronics area.
• Proven track record in facilitation and a functional understanding of learning concepts.
• Prior experience in technical training, training content development, and/or product support required.
• Prior experience in the telecommunications and consumer electronics industries is preferred.
• Experience with planning, organizing multiple and complex assignments and projects.
• Proficient with MS Office products including Word, PowerPoint, and Excel.
• Impeccable oral, verbal, and written communications and presentation skills.
• Demonstrate excellence in time management skills and follow up to ensure meeting on time deliverables.
  

Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!

Our vision is ‘We Want to See You Grow’ to become the industry leader for both employee and company.

For more information about JND, please visit www.jndsolutions.com

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(Sales, Sales Coordination, Sales Rep, SAP, Excel, SPA, claims, Training, Product Training)

(Field Testing, Performance Testing, Driving, AWS, Testing, QA Analyst, Software Tester, QA Tester, Test Engineer, QA Engineer, Quality, Quality Assurance, Software Engineer, Support Engineer, QA Test Analyst, IT, Software, Software designer, developer, software engineer, UX, UI, Designer, UX/UI Designer)

(8-hour Shift, Day Shift, Monday to Friday)

(Android, API, Android, iOS, testing, Windows, Mac OS X, Linux, Chrome DevTools, BrowserStack, Xcode, Android Studio, ADB, TestFlight, Jira, TestRai, REST API, Postman, Charles Proxy, MySQL, Safari, Firefox, IE, Edge, Opera, UNIX, JDBC, GIT, OOPS)

(Computer, programming, engineering, informative, information, informatics, technology, IT, tech, mathematics, IS security, Network Administration, System Administration, Project Management, Data Science)