What are the responsibilities and job description for the Assistant Store Manager position at Jo-Ann Fabric and Craft Stores?
Summary
The Assistant Store Manager is to be the right hand leader to the Store Manager – through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN’s mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion!
Responsibilities & Competencies
HEARTS
Develops long-lasting customer relationships by identifying and anticipating customers’ needs
Connects with the greater community and acts as a brand ambassador for JOANN
Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors
Stays adept at knowing the product and staying curious on new merchandise and trends
HANDS
Communicates new initiatives, leadership messages, and promotions
Ensures impeccable execution of operational policies and procedures
Coaches and inspires the team to drive sales by exceeding customer expectations
Builds strategic plans and provides the necessary tools for the team to achieve KPIs
Required to enter and exit truck beds to remove freight
Unloads freight from the truck and sorts it according to company procedures
MINDS
Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace
Able to cope with change and shift direction as needed
Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals
Utilizes the FAST model to consistently deliver sales plan and company objective
INSPIRE
Mentors and inspires the team to enhance the overall store’s performance
Creates a model for continuous learning while promoting teamwork and appreciation throughout the team
Develops in-store talent by creating succession plans and effectively managing performance
Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided
Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.
Physical Demands
Stand during an entire shift (other than normal break time)
Continuously walk around all areas of the store throughout shift
Read written instructions, reports, and other information on paper and computer screens
Input data on computer keyboard and handheld units
Use 2-way radios (hear incoming messages and provide verbal response)
Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor
individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb-49lb on an occasional basis, and 50lb-97lb group lifts on an infrequent basis)
Lift, place, and arrange items on shelves and racks
Bend down and reach above head
Climb and descend ladder
Expected Availability
Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression.
Available to work a flexible schedule, including days, evenings, weekends or holidays
Education & Experience
Education
Minimum - High School Diploma or equivalent
Experience
Minimum - 1-2 years of progressive retail management experience
Benefits
Medical, Dental and Vision benefit plans available
Company-paid basic life insurance and short-term disability
Qualified to participate in JOANN’s 401(k) Retirement Plan with an employer % match
Tuition Reimbursement
Team Member Discount
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This position will be located at:
5103 Main Street Williamsburg, VA 23188JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.
