Assistant Store Manager

SUMMARY

The Assistant Store Manager is to be the right hand leader to the Store Manager – through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN’s mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion!

HEARTS

Develops long-lasting customer relationships by identifying and anticipating customers’ needs
Connects with the greater community and acts as a brand ambassador for JOANN
Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors
Stays adept at knowing the product and staying curious on new merchandise and trends

HANDS

Communicates new initiatives, leadership messages, and promotions
Ensures impeccable execution of operational policies and procedures
Coaches and inspires the team to drive sales by exceeding customer expectations
Builds strategic plans and provides the necessary tools for the team to achieve KPIs
Required to enter and exit truck beds to remove freight
Unloads freight from the truck and sorts it according to company procedures

MINDS

Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace
Able to cope with change and shift direction as needed
Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals
Utilizes the FAST model to consistently deliver sales plan and company objective

INSPIRE

Mentors and inspires the team to enhance the overall store’s performance
Creates a model for continuous learning while promoting teamwork and appreciation throughout the team
Develops in-store talent by creating succession plans and effectively managing performance
Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided

BENEFITS

Medical, Dental and Vision benefit plans available
Company-paid basic life insurance and short-term disability
Qualified to participate in JOANN’s 401(k) Retirement Plan with an employer % match
Tuition Reimbursement
Team Member Discount

QUALIFICATIONS

Must be 18 years or older and have a high school diploma or equivalent
1-2 years of progressive retail management experience
Available to work a flexible schedule, including days, evenings, weekends and holidays

PHYSICAL REQUIREMENTS

Stand during an entire shift (other than normal break time)
Continuously walk around all areas of the store throughout shift
Read written instructions, reports, and other information on paper and computer screens
Input data on computer keyboard and handheld units
Use 2-way radios (hear incoming messages and provide verbal response)
Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor
individually lift up to 49 pounds, and group lift up to 97 pounds (under 2# on a constant basis, 10# on a frequent basis, 10#-49# on an occasional basis, and 50#-97# group lifts on an infrequent basis)
Lift, place, and arrange items on shelves and racks
Bend down and reach above head
Climb and descend ladder

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location