What are the responsibilities and job description for the Customer Support Lead position at Jobot?
This Jobot Job is hosted by: Forrest Mack
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $30 - $35 per hour
A bit about us:
With over 35 years of cultivating relationships, fostering teamwork, and honing our expertise, we've established a legacy of excellence. Our unique business model empowers us to seamlessly conduct inspections, maintenance, and installations for a comprehensive range of fire protection services. From fire alarms and sprinkler systems to fire extinguishers, special hazard systems, exit lighting, kitchen hood systems, and even cutting-edge mobile fire suppression systems – we've got it all covered.
What sets us apart is not just the services we provide, but the unwavering commitment to quality and the outstanding character of our team. As a three-generation strong, family-owned and operated business, we take immense pride in safeguarding your assets, protecting your property, and ensuring the safety of lives. Join forces with us, and let us be your stalwart guardians, dedicated to defending what matters most to you.
Why join us?
Benefits
Job Details
Education/Qualifications:
Associate Degree preferred. 2 years experience in the alarm field. Ability to read blueprints. General understanding of fire alarm systems and components. Excellent written and verbal communication. Computer experience required in Microsoft products and NetSuite.
Essential Job Responsibilities:
A successful customer support lead has very strong organizational skills and takes ownership of customer satisfaction. They have experience with various business software such as Excel, Word, and ERP software such as NetSuite. Must thrive in a high-paced work environment. Prepare and communicate parts quotes. Assemble system orders in the warehouse for projects and pick-up by customers. Take incoming customer calls for part availability and pick up.
Summary:
Provide sales support to the Fire Systems Business Unit. Prepare quotes for Fire Alarm Systems from blueprints and specifications. Track all customer requests and required due dates. Follow up with customers during and after the sales process. Log opportunities and projects into ERP system. Utilize business software skills to prepare weekly/monthly sales reports. Ensure timely delivery of products to customers by ordering and tracking all critical components. Ensure customer satisfaction through constant communication.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $30 - $35 per hour
A bit about us:
With over 35 years of cultivating relationships, fostering teamwork, and honing our expertise, we've established a legacy of excellence. Our unique business model empowers us to seamlessly conduct inspections, maintenance, and installations for a comprehensive range of fire protection services. From fire alarms and sprinkler systems to fire extinguishers, special hazard systems, exit lighting, kitchen hood systems, and even cutting-edge mobile fire suppression systems – we've got it all covered.
What sets us apart is not just the services we provide, but the unwavering commitment to quality and the outstanding character of our team. As a three-generation strong, family-owned and operated business, we take immense pride in safeguarding your assets, protecting your property, and ensuring the safety of lives. Join forces with us, and let us be your stalwart guardians, dedicated to defending what matters most to you.
Why join us?
Benefits
- 401K Matching
- Competitive Pay
- Aflac Insurance
- Vehicle Gas Card/Reimbursement
- Paid Vacation & Sick Days
- Annual Performance Bonus
- Dedicated Sales Support Team
Job Details
Education/Qualifications:
Associate Degree preferred. 2 years experience in the alarm field. Ability to read blueprints. General understanding of fire alarm systems and components. Excellent written and verbal communication. Computer experience required in Microsoft products and NetSuite.
Essential Job Responsibilities:
A successful customer support lead has very strong organizational skills and takes ownership of customer satisfaction. They have experience with various business software such as Excel, Word, and ERP software such as NetSuite. Must thrive in a high-paced work environment. Prepare and communicate parts quotes. Assemble system orders in the warehouse for projects and pick-up by customers. Take incoming customer calls for part availability and pick up.
Summary:
Provide sales support to the Fire Systems Business Unit. Prepare quotes for Fire Alarm Systems from blueprints and specifications. Track all customer requests and required due dates. Follow up with customers during and after the sales process. Log opportunities and projects into ERP system. Utilize business software skills to prepare weekly/monthly sales reports. Ensure timely delivery of products to customers by ordering and tracking all critical components. Ensure customer satisfaction through constant communication.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Benefits:
401K, Employee Events, Employee Referral Program, Flexible Schedules, Free Food and Coffee, Game Rooms, Life Insurance, Maternity/Paternity Paid Leave, Medical, Dental and Vision, On Site Cafeteria, Paid Holidays, Paid sick days, Parking , Performance bonus, Professional Development, Retirement / Pension Plans, Vacation/paid time off, Work From Home
About the Company:
Jobot
Company Size:
500 to 999 employees
Industry:
Manufacturing - Other
Founded:
2018
Website:
https://jobot.com/
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