What are the responsibilities and job description for the Help Desk position at Jobot?
Remote Help Desk / Contract to hire opportunity with established company!!
This Jobot Job is hosted by: Teaha Carter
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $25 - $25 per hour
A bit about us:
We are seeking a dynamic and experienced Help Desk professional to join our team in the construction service industry. This role is a unique opportunity to support our team in a fast-paced, high-tech environment. The successful candidate will be responsible for providing first-level technical support to employees, including troubleshooting and problem-solving for hardware, software, and network issues. The role requires a strong understanding of Windows 10, Service Now Ticketing System, remote access, Mobile support, and O365.
Why join us?
This is a fantastic opportunity for a dedicated professional looking to make a significant impact in a dynamic, growing company. If you have a passion for technology and helping others, we would love to hear from you.
Remote flexibility (CST)
Contract with the potential to convert full time
Great Culture!
Job Details
Responsibilities:
1. Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
2. Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
3. Provide accurate and timely logging of problems and resolution for problems in the Service Now Ticketing System.
4. Assist with troubleshooting and resolution of issues related to remote access and mobile support.
5. Conduct software and hardware upgrades and installations as required while ensuring policies and procedures are followed.
6. Provide support and guidance to users on the efficient use of systems and applications.
7. Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
8. Work with vendors to resolve complex problems.
9. Provide after-hours support on a rotating schedule.
Qualifications:
1. 3 years of experience in a help desk or similar IT support role.
2. Strong knowledge of Windows 10 and O365.
3. Proven experience with Service Now Ticketing System, remote access support, and mobile support.
4. Exceptional problem-solving skills with a strong attention to detail.
5. Excellent communication skills, both written and verbal.
6. Ability to work independently and collaboratively within a team.
7. High level of patience and service orientation, with a positive, can-do attitude.
8. Ability to prioritize tasks and manage time effectively.
9. Experience in the construction industry is a plus.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Teaha Carter
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $25 - $25 per hour
A bit about us:
We are seeking a dynamic and experienced Help Desk professional to join our team in the construction service industry. This role is a unique opportunity to support our team in a fast-paced, high-tech environment. The successful candidate will be responsible for providing first-level technical support to employees, including troubleshooting and problem-solving for hardware, software, and network issues. The role requires a strong understanding of Windows 10, Service Now Ticketing System, remote access, Mobile support, and O365.
Why join us?
This is a fantastic opportunity for a dedicated professional looking to make a significant impact in a dynamic, growing company. If you have a passion for technology and helping others, we would love to hear from you.
Remote flexibility (CST)
Contract with the potential to convert full time
Great Culture!
Job Details
Responsibilities:
1. Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
2. Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
3. Provide accurate and timely logging of problems and resolution for problems in the Service Now Ticketing System.
4. Assist with troubleshooting and resolution of issues related to remote access and mobile support.
5. Conduct software and hardware upgrades and installations as required while ensuring policies and procedures are followed.
6. Provide support and guidance to users on the efficient use of systems and applications.
7. Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
8. Work with vendors to resolve complex problems.
9. Provide after-hours support on a rotating schedule.
Qualifications:
1. 3 years of experience in a help desk or similar IT support role.
2. Strong knowledge of Windows 10 and O365.
3. Proven experience with Service Now Ticketing System, remote access support, and mobile support.
4. Exceptional problem-solving skills with a strong attention to detail.
5. Excellent communication skills, both written and verbal.
6. Ability to work independently and collaboratively within a team.
7. High level of patience and service orientation, with a positive, can-do attitude.
8. Ability to prioritize tasks and manage time effectively.
9. Experience in the construction industry is a plus.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Benefits:
401K, Employee Events, Employee Referral Program, Flexible Schedules, Free Food and Coffee, Game Rooms, Life Insurance, Maternity/Paternity Paid Leave, Medical, Dental and Vision, On Site Cafeteria, Paid Holidays, Paid sick days, Parking , Performance bonus, Professional Development, Retirement / Pension Plans, Vacation/paid time off, Work From Home
About the Company:
Jobot
Company Size:
500 to 999 employees
Industry:
Manufacturing - Other
Founded:
2018
Website:
https://jobot.com/
Salary : $25
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