Senior Director Market Research & UX Design - Healthcare SaaS

This Jobot Job is hosted by: Taylor Thibodeau
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $150,000 - $200,000 per year

A bit about us:

My client is an EHR and practice management software for specialty practices.

Why join us?

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays 1 floating holiday
• Generous annual bonus opportunity
• Employee Recognition Program
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options

Job Details

As a Senior Director, you’ll lead a product team and healthcare products to advance solution design with market research and user experience design. You will deploy best practices and research methods to streamline, strategize, formulate, and facilitate design and research activities in support of our customer-centric, experience-driven initiatives. This is an opportunity to design and deliver strategic quantitative and/or qualitative market research studies that will impact and influence product, innovation, advertising, branding, and growth and product strategies.

You will bring your strong collaboration skills to partner with other functions and employ research and design thinking techniques. Your work will build understanding of the competition, customer, and patient needs, manage the pipeline of incoming feedback for product management and manage a team focused on concept development for new initiatives and compelling new experiences, and enable the delivery of valuable solutions for all our users.

As our Market Research and Design capability grows and matures within the company, you will be a key leader helping to identify, refine, and establish effective practices for research, ideation, co-creation, experimentation, and communication. You will also be an advocate for outside-in, human-centered design thinking and doing, contributing to adoption and maturity across the company. You will manage these functions, lead a team, own the client relationship and be seen as both an internal and external thought leader.

Essential Functions

• Serve as the voice and manage the roadmap priorities for market research and design
• Consult with clients and stakeholders to understand key business questions, design research approach mixed methodologies, analyze findings, write compelling reports that are visually appealing (with creative team) and present impactful insights
• Create or adapt to appropriate new methods and tools that demonstrate presentation and communication skills with a diverse audience, both internal and external
• Contextualize specific data across various applications, being investigative and graphical, and assessing and effectively communicating the contexts and foundations of different analysis and concept
• Leverage the strengths and interests of various teams across the firm, and teach, coach, and mentor on the principles and execution of design research
• Participate on selected project design teams to share research pertinent to the projects’ goals, and to advise on design solutions. Monitor, synthesize and share sources of published design research relevant to client and project goals
• Co-design and conduct research to test and provide decision support for specific design solutions (layout analyses, surveys, mock-ups, observations, simulation)
• Collaborate with team to translate findings into solution design innovation
• Participate in user events, user guild meetings, and serve as a lead for research priorities
• Manage the plan and prioritization for market research and design team
• Lead and mentor your team to lead customer needs discovery activities and translation of these findings into product backlogs, reports and presentations
• Maintain knowledge of competitors and intel report
• Work closely with internal stakeholders to streamline market feedback
• Participate in pricing and costing research for new products, services and features
• Conduct internal and external validation
• Translate research discoveries into usable and marketable products
• Additional duties as assigned based on business need

Minimum Requirements

• 8 years in a product management related role including research experience (blended background is preferred)
• 5 years' experience working with UX design for SaaS products preferably in the healthcare industry
• 5 years of experience leading a UX team
• Market research experience - qualitative research, quantitative research
• Experience executing market research programs
• Creative problem solver with excellent verbal and written communication skills
• Applied understanding of general research methods and production, be knowledgeable in architecture, planning, and design, and be eager to expand their expertise with others, and apply it to our work
• Experience working on an Agile and Scrum teams and familiarity with Agile tenets
• Ability to bring to surface and synthesize client needs and pain-points
• Demonstrated ability to lead and work across functional team in a collaborative manner
• Strategic thinker with ability to execute on day-to-day operational activities with clients and other functional areas
• Undergraduate degree
• Proficiency with report and presentation generation, Microsoft Excel, User research tooling and other relevant product management software

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Benefits:
401K, Employee Events, Employee Referral Program, Flexible Schedules, Free Food and Coffee, Game Rooms, Life Insurance, Maternity/Paternity Paid Leave, Medical, Dental and Vision, On Site Cafeteria, Paid Holidays, Paid sick days, Parking , Performance bonus, Professional Development, Retirement / Pension Plans, Vacation/paid time off, Work From Home

About the Company:
Jobot

 

Company Size:
500 to 999 employees

Industry:
Computer Hardware

Founded:
2018

Website:
https://jobot.com/

Salary : $150,000 - $200,000