Customer Accounts Advisor

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Company Name: Aarons

Job Opportunity: Customer Account Advisor at Aaron's Are you looking for more than just a job? Join Aaron's, a leader in the sales and lease-to-own retail industry, where we value quality brand names, superior customer service, and the potential for personal growth. We offer a team-oriented, high-energy environment where everyone is recognized for their contributions. This is a career with purpose. Job Summary: As a Customer Account Advisor, you will be a coach to our customers, helping them with payment collections and lease agreement renewals. Your role is to ensure that customers are 100% satisfied with their products and understand the benefits of their lease agreements. You will build relationships with customers over the phone and in person, guiding them towards ownership. Skills for Success: - Ability to connect with and relate to people from all backgrounds - Empathy and attentive listening skills - Ability to explain things simply and easily - Skillful in navigating difficult conversations - Strong multi-tasking, organizational, negotiation, and persuasion skills - Passion for making a difference in people's lives Responsibilities: - Maintain accurate customer account records - Contact customers who have not renewed their agreements - Educate customers on the benefits of timely lease payments - Assist with merchandise returns and deliveries - Complete vehicle maintenance and operate company vehicle safely - Support the sales team when needed - Perform other reasonable duties assigned by management Requirements: - Must be at least 21 years old in the United States (age 18 in Canada) - Valid driver's license and compliance with the company's driver qualification policy - Ability to work flexible hours, including evenings and weekends - Ability to lift up to 50 lbs. (up to 300 lbs. with assistance) - Previous retail/customer service experience preferred - High school diploma or equivalent preferred - Excellent interpersonal and communication skills - Proficient computer skills Aaron's Total Rewards: - Sundays off - Employee assistance program - Employee purchase program with exclusive discounts - Physical and financial well-being programs - Tuition reimbursement - Employee Business Resource Groups - 401(k) plan with contribution matching - Paid time off, including vacation days, sick days, and holidays - Life and disability insurance - Medical, dental, and vision insurance - Paid paternal leave - Stock purchase plans - Pay on Demand About Aaron's: At Aaron's, we specialize in sales and lease-to-own of furniture, electronics, appliances, and accessories throughout the United States and Canada. We believe in positively impacting the lives of our customers and team members. We are committed to diversity and inclusivity in our work environment and proud to be an equal opportunity employer. We celebrate the differences that make each individual unique. To apply for this position, please complete the form below with your contact information and relevant experience. We will review your application and contact you for further steps. Thank you for considering joining the Aaron's team. We look forward to hearing from you soon.