Customer Accounts Advisor

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Aarons

We are Aaron’s - a leading company in the sales and lease-to-own retail industry. We are known for offering quality brand names and outstanding customer service. At Aaron’s, we value our team members and provide them with the opportunity to grow in a team-oriented, high-energy environment. We offer competitive pay and benefits. This is not just a job, but a rewarding career with a purpose. Position: Customer Account Advisor Responsibilities: - Manage and update customers' accounts, including maintaining customer information and recording payment appointments. - Engage with customers who have not renewed their lease agreements, both through home visits and phone calls. - Explain the benefits of timely lease agreement renewal payments to customers and encourage them to renew. - Assist the Customer Account Manager in achieving revenue and renewal goals. - Support with merchandise returns and guest deliveries as directed by management. - Clean and certify returned merchandise in the Quality Assurance Center. - Maintain vehicle maintenance and route sheets. - Safely operate company vehicle. - Assist the Sales Team when needed. - Perform other reasonable duties as requested by management. Requirements: - Must be at least 21 years old with a valid driver's license (age 18 for Canada). - Ability to work flexible hours, ranging from 8 am to 9 pm. - Capable of lifting up to 50 lbs. without assistance and up to 300 lbs. with a dolly. - Two years of retail/customer service experience preferred. - High school diploma or equivalent preferred. - Excellent interpersonal and communication skills. - High energy and ability to multitask effectively. - Proficient computer skills. - Must uphold the Aaron’s brand and protect company assets. - Maintain a professional appearance. Benefits: - Sundays off. - Employee assistance program. - Employee purchase program with exclusive discounts. - Physical and financial well-being programs. - Tuition reimbursement. - Employee Business Resource Groups. - 401(k) plan with contribution matching. - Paid time off, including vacation days, sick days, and holidays. - Life and disability insurance. - Medical, dental, and vision insurance. - Paid paternal leave. - Stock purchase plans. - Pay on Demand. About Aaron's: At Aaron's, we offer sales and lease-to-ownership services for specialty items like furniture, consumer electronics, home appliances, and accessories across the United States and Canada. We are passionate about positively influencing people's lives, and that includes our team members. We believe in creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. We welcome applicants from all backgrounds and celebrate their differences. If you require accommodation during the recruitment process, please contact [email protected]. Join us today and be part of a company that cares. Please note: Aaron's is an Equal Opportunity Employer. Thank you for considering a career with Aaron's! Best, [Your Name]