Job Posting for Customer Success Specialist at JobScore
About Us:
JobScoreis an online network that privately matches people and jobs.
Over 1000 employers use JobScore to manage their hiring and we process over 1 Million job applications per year on their behalf.
JobScore is based in San Francisco, CA. We have some sports fans on our team.
We get fired up when we help our customers get better at hiring.
About You
Articulate, charming, and a great active listener.
Detail oriented - you know how to prioritize and make things happen.
Technically savvy - you like computers and enjoy solving problems.
You care.
About the Opportunity
This is an entry level position with room to grow.
Our goal is to invest in you and help you climb a steep learning curve.
JobScore is a service-first company. Your job will be to provide service. Do the math.
Work closely with and learn from experienced software folks.
Make customers love you by answering questions in a direct and timely manner.
Responsibilities
Support customers using email, chat and phone - learning until you can act as the primary point of contact - being “on point” to field incoming questions from new prospects and existing customers.
Reproduce, troubleshoot and report bugs to our software engineering team.
Act as the voice of the customer within the company, proactively making suggestions about how to improve our product and service.
Required Qualifications
Exceptional verbal and written communication skills.
Willingness to learn.
Bonus Points
You’ve directly supported customers.
You’ve done some teaching or training.
You have some experience recruiting and/or have used JobScore.
A contagious sense of urgency and enthusiasm.
The ability to exude a zen-like calming vibe on demand.
Previous experience with Zendesk, Intercom, Pivotal Tracker or Close a plus.
Applications without cover letters will not be considered. 50%+ of whether we contact you will be based on the terse, original & entertaining prose of your cover letter.
Salary.com Estimation for Customer Success Specialist in Butte, MT
$39,901 to $50,452
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