Senior Call Center Concierge

ABOUT JOHN PAUL

John Paul is the world’s leader in premium concierge services. At John Paul, people and innovation are at the heart of our business. Whether it’s to serve our numerous clients, prestigious members, or amazing employees, we uphold values of service excellence and an impeccable commitment to everyone.

This is an exciting time to come work with a global team of concierges and enjoy amazing employee benefits.

ABOUT THE ROLE

The Senior Corporate Concierge will focus on providing exceptional, high-touch service to clients while also supporting the day-to-day operations of the business.

In this role, approximately 70% of your day will be dedicated to elevated concierge servicing, including (but not limited to): fulfilling client research requests and supporting specialized high-end client programs. The remaining 30% of your time will be devoted to taking calls and request intake.

Enjoy a Hybrid work schedule

This is a full-time position located in Miami, Florida, just minutes away from Miami International Airport. This position offers a hybrid work schedule, with 3 days in the office and 2 days working from home, weekly, for an 8-hour work shift. Shift time will be within our operating hours of 7:00 am — 10:00 pm, Monday through Friday. The salary is $17.50 per hour, and you're eligible for a quarterly bonus as well.

This role is based in our Miami office and reports to the Concierge Services Center Manager or his/her designate.

SENIOR CALL CENTER CONCIERGE KEY RESPONSIBILITIES

• Fulfill client research requests, including daily needs such as vendors, service providers, online shopping, information resources, gift suggestions, and scheduling personal appointments and services
• Handle inbound calls while offering the highest level of customer service
• Support specialized client programs as needed
• Promote collaboration with team members and management to sustain a respectful work environment
• Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality
• Any other duties that are needed to drive the vision, fulfill our mission, and abide by the values of this organization

SENIOR CORPORATE CONCIERGE REQUIREMENTS

• At least 2 years of experience in customer service, hospitality, or travel
• Previous call center experience is a plus
• Proficiency in problem-solving and decision-making skills
• Proficiency in Internet navigation and sourcing
• Display exceptional organization, time management, and communication skills

BENEFITS, PERKS, & CULTURE ADD

• Competitive salary, paid time off, quarterly bonuses, and other incentives
• Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, 401K, and more)
• Monday to Friday schedule – enjoy your weekends!
• Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support
• Employee engagement events (in-person and virtual) all year-round
• Career growth opportunities
• Access to an online library for professional development
• Exclusive discount and travel programs with ACCOR Hotels and our preferred partners
• Receive an IATA card with additional travel benefits and discounts
• Access to discounts for things like technology, cell phone plans, wellness programs, sporting events, theme parks, and even grocery coupons (US Employees)

EEO — We are an Equal Opportunity Employer

John Paul values diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss with the Hiring Manager during contact.

MORE ABOUT JOHN PAUL

• https://www.youtube.com/watch?v=xrbrW0nhvUo
• https://www.youtube.com/watch?v=ZbD5uXUyG38
• https://www.youtube.com/watch?v=uwakX4_9bGs 

VISA REQUIREMENTS

US Work Authorization is required.