UX Lead, Experience Design (XD) - J&J Technology (JJT)

Description

Johnson and Johnson is currently recruiting for a UX Lead, Experience Design (XD) for the J&J Technology organization (JJT). At JJT, we shape the future of healthcare by unlocking the power of people, technology, and insights. While serving as strategic problem solvers and innovators, we collaborate as trusted allies with leaders and partners across functions, sectors, and regions to align business strategies with technology solutions to drive outcomes that matter and experiences that delight. Remote work options may be considered on a case-by-case basis and if approved by the company.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.

With $93 billion in 2021 revenue, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. There are more than 250 Johnson & Johnson operating companies employing over 125,000 people and with products touching the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.

At JJT, we drive business solutions through an agile, integrated approach and create the best end-to-end experience for our employees and customers through human-centered design. From guiding patients through treatment to accelerating vaccine development to enabling employees to work seamlessly from any location, our digital tools infuse our products with novelty, dexterity, and ease.

Do you seek to tackle big, sophisticated, ambiguous problems? As digital leaders, we shape J&J to lead in digital technology - savvy and capable of fulfilling its promise. The technology we deliver fuels J&J as we strive to change the trajectory of health for humanity! Reporting to the Director, Experience Design the UX Lead will design, lead, and inspire squads to craft human-centered digital experiences that meet users' needs. This strong digital craftsperson will collaboratively partner with product teams to achieve identified objectives, keep informed on industry trends, and identify UX opportunities and methodologies. This individual should be naturally curious, have a passion for human-centered design, be a creative problem solver, be comfortable with ambiguity, and embrace an agile culture. The lead will help to design artifact creation and demonstrate the use of design research methodologies.

Responsibilities:

• Operate as an individual contributor to the squad driving the quality of the user experience living into the JJT High-Performing Teams Operating Model
• Proactively partner with business and engineering to frame the problem and use the principles of design thinking to build experiences through a process of continuous product discovery inclusive of user research, prototyping and outcome measurement
• Collaborate with squads in planning and executing user experience research processes like contextual interviews, card sorting, heuristic evaluations, and usability testing
• Evolve, conceptualize, and communicate new insights using storytelling techniques that drive product decisions and prioritization
• Iteratively craft and own the end-to-end product design experiences through journeys, flows, interactions, wireframes, prototypes, and design systems based on business goals and user insights
• Provide leadership around UX standard methodologies and the creation of seamless product experiences and services that form the primary touchpoints for our users (patients, health care practitioners, employees, etc)

Qualifications

• A BA/BS degree or equivalent work experience, preferably in interaction design, human-computer interaction (HCI), engineering, or related area
• At least 6 years of demonstrated ability as a user experience designer, interaction designer, information architect, product designer, or similar UX-related role
• Experience iteratively crafting user experiences across mobile, web, and offline touchpoints measuring impact
• Advanced knowledge of information architecture and interaction design, user-centered design process, as well as user experience principles and techniques
• Ability to simplify sophisticated concepts for consumption by non-technical leaders
• Intellectual curiosity to keep pace with industry trends related to user experience
• Outstanding leadership, time management, facilitation, and organizational skills
• Expertise in Adobe CS, Figma, and user research tools with a willingness to explore new tools are required

• The anticipated base pay range for this position is $90,000- $144,900

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Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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