What are the responsibilities and job description for the Warehouse Manager position at Johnstone Supply (JTEAM EMP LLC)?
Management Duties
- Continually evaluate warehouse personnel to ensure the correct employees are in the correct role.
- Ensure branch culture is focused on servicing customers to the best of our abilities.
- Operate in a team-oriented atmosphere as a leader with a positive attitude.
- Ensure safety is priority one.
- Any other duties as required by your supervisor.
Warehouse Duties
- Quickly and accurately receives, processes, and stores incoming product shipments.
- Ensure shipments are inspected and damages or shortages are noted on trucking company delivery document. Initiates freight claim procedure when necessary.
- Check all incoming delivery contents against packing list to verify accurate and full delivery.
- Prepare receiving reports and notes any shortages, damages, or overages. Promptly reports any discrepancies to supervisors.
- Verify vendor part numbers and Johnstone stock numbers for all incoming products. Determine proper bin number and/or location of incoming products. Store incoming products in proper location according to bin number or product sequence.
- Select products from inventory to fill customer orders.
- Prepare, pack, and scan (as appropriate), and stage products for inter-store transfer and customer pick-up and delivery in accordance with established standards (e.g., hazardous materials). Ensure that packaging is sufficient to avoid damage.
- Process documentation necessary to ship inter-store transfers and customer orders,
including bills of lading, packing lists, small parcel manifests and other necessary
documents.
- Load delivery vehicles and assist customers with will call pickups.
- Process customer returns. Ensure returns are in sellable condition per company policy.
- Verify that warranty paperwork has been properly and neatly filled out. Initiate warranty return process, and stage product in warranty area.
- Perform periodic cycle counting on assigned items to keep accurate records of inventory. Verify actual counts of stock against computerized records. Investigate and report discrepancies.
- Ensure safety by maintaining cleanliness of warehouse. Make sure that aisles are free of potential hazards. Report all unsafe conditions to management.
- Operate hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures. Monitor equipment and promptly report any safety or maintenance concerns to supervisors.
- Always wear protective equipment according to company policies and procedures.
Access Material Safety Data Sheets (MSDS) as needed and when appropriate.
- Maintain required hazardous materials, forklift, and other internal and external certifications.
Alternative Duties
- May drive delivery truck or van to transport items to other stores or customer locations. Maintain driver’s license and clean driving record. Perform vehicle safety checks before driving.
- May assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.
- Assist in annual physical count of full warehouse inventory.
- Assist with special duties and assignments as needed to support the efficient functioning of the store.
General Results and Responsibilities
- Adhere to all company policies, procedures, standards, and business ethics codes.
- Maintain professional communications when interacting with customers and coworkers. Treat all customers and coworkers with a helpful and courteous attitude.
- Manage all employees to maintain proper work procedures.
- Keep communication open to maintain a healthy work environment.
- Train and lead employees in all areas to help the store succeed.
- Manage employees and resolve any problems, whether customer based, or employee based.
- Report any consistent problems that are not being resolved to supervisor.
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