Regional Manager (FT)

• Provide supervision and oversight of Staff, which may include the following:
  • Deliver supervision that provides treatment direction and professional development guidance to staff supported in the assigned local office.
  • Review records and correspondence pertaining to client treatment and service billing; ensure documents are completed in a timely, accurate, and professional manner in accordance with agency policies.
  • Coordinate and facilitate treatment team meetings in accordance with agency policies.
  • Accompany staff to court, home visits, team meetings, and other work-related events to provide direct observation of work, provide feedback accordingly.
  • Maintain a general knowledge of all cases.
  • Function as a resource/backup for case management, coverage and crisis management in the event of staff absence or turnover.
• Provide accurate, definitive direction to staff regarding established policies and procedures; troubleshoot new issues as they arise and inform program directors of needs.
• Collaborate with the Program Director and Clinical Supervisors in the development of therapeutically sound treatment programs and clinical resources.

• Participate with the VP and Executive Director of Family Services (EDFS) in developing a vision and strategic plan to guide regional business development.
• Identify, assess, and inform the EDFS of internal and external issues that affect the strategic focus and well-being of the agency’s programs and services.
• Create and maintain a highly functioning team that meets identified goals.
• Provide direction and accountability in regards to work standards across multiple service lines.

• Develop and implement an operational plan which incorporates goals and objectives congruent with the strategic direction of the regional office.
• Monitor key budgetary and programmatic performance indicators for all services provided by the regional office staff and report concerns to the EDFS or Program Director as appropriate; implement corrective actions as need.
• Provide oversight of risk management issues and management of critical incidents.
• Monitor office property and vehicle conditions; coordinate with Support Services for needed maintenance.
• Ensure standards of quality and compliance according to agency policies and regularly evaluate the effectiveness of implementation for programs and clinical resources.
• Create an encouraging environment for foster parent development; assist the RFD in addressing concerns with foster parents. Provide consultative assistance to all direct reports.

• Leverage all available resources (staff, clinical knowledge, environmental scans, etc.) to drive business development and promote enrollment.
• Assess and contribute feedback toward the development of agency marketing/public relations materials in collaboration with the Advancement, Program Director, and EDFS.
• Assess and promote services to counties in the region in accordance with regional strategic plans.
• Attend regional provider/partner meetings, assess agency response and communicate findings to the EDFS.
• Construct a working relationship with local DCS office staff through regular and consistent communication regarding services provided.
• Aid the Advancement in assessing potential funding and other support opportunities in the region.
• Promote programs to stakeholders; assist with foster parent recruitment.
• Network within the region (including churches, workgroups, civic groups, etc.) to advance the agency’s mission.

• Provide direct supervision to regional staff related to the implementation of related human resources policies, procedures, and practices.
• Determine staffing requirements for program management based on identified goals and budgetary constraints.
• Recruit, interview, and select staff that have the technical skills, personal abilities, and values match to help further the organization’s mission.
• Direct the onboarding plan for supervisees; Identify ongoing training needs and resources for Program Staff in collaboration with the EDFS and program directors.
• Implement a performance management process that includes providing direct and constructive feedback regularly in order to ensure targets are met and obstacles overcome.

• Develop and implement regional communication strategies for agency stakeholders (staff, foster parents, DCS, community members, etc.).
• Act as a spokesperson for the agency to further strategic objectives.
• Communicate agency policies/decisions to staff in a supportive manner.

• Attend workshops and other opportunities for professional growth.
• Analyze and assess performance feedback given through supervision and the Coaching review process; respond accordingly.

• Perform other duties as assigned by Supervisor.

• The Regional Manager must be an individual with a Christian and professional commitment to work with staff, foster parents, foster children, and all agency stakeholders.
• Must possess strong leadership qualities, and be a positive role model.
• Must demonstrate excellent public relation skills and represent White’s in a professional manner:  Must work to build strong relationships with outside agencies, both public and private, to develop a strong support base.
• Must be a person who takes initiative and works with minimal supervision.
• Must have working knowledge of budgets.
• Must have advanced experience in using technology, including a working knowledge of Microsoft Office, and database utilization.
• Must have the ability to effectively communicate the mission, vision, and concerns of White’s ministry in both oral and written communications.
• Must demonstrate well-developed interpersonal skills and have the ability to get along well with diverse personalities.
• Must demonstrate high energy level and be comfortable performing multifaceted projects in conjunction with normal activities.
• Must be dependable, well organized, and an effective time manager.
• Must have an understanding of clinical issues, treatment programming concepts, and counseling.
• Must be able to maintain professional boundaries and confidentiality.
• Must be personable, genuine, empathetic, and able to connect emotionally in their work with staff, children, parents, and other professionals.
• Must be a team player. This person needs to enjoy working closely with other staff members and have the ability to be flexible, adaptive, and positive in his/her actions.
• Must maintain appropriate hygiene and attire per dress code.
• Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.

• Must be able to drive long distances to do work at regional offices, attend meetings, train staff, etc.
• Must be able to handle the stress of multiple roles and responsibilities, difficult personnel issues, attending to crises, and other unplanned events.

• General office hours are:  8:00am to 4:30pm Monday through Friday.
• Work in regional offices, attending meetings, conducting staff/community trainings, and other duties that often extend beyond these office hours.
• While there are no stated-on call time assignments, the Regional Manager is expected to provide timely guidance and be a resource to those they supervise. His/her cell phone number will be given to staff to use outside regular office hours. In addition, the Regional Manager must carry a cell phone with a voice mail option when not on vacation.

Salary : $55,000 - $65,000