Front Desk Receptionist/Administrative Assistant

Joyful Academy of Music is a thriving music school dedicated to nurturing the musical talents of students of all ages and levels.

Our mission is to make a difference in the lives of people through connecting with students, getting to know their families, and teaching them music. We have a supportive and creative learning environment.

We are a game based studio that uses innovative teaching methods. We currently offer piano, guitar, drum, ukulele and band classes. Soon we will also be adding voice and violin. Joyful Academy of Music as many performance opportunities. Feel free to check out our website: www.joyfulacademyofmusic.com

Note: To be considered for this job, please read the entire job description and send in your answers to the voice questions from indeed. We look forward to hearing from you!

Job Title: Receptionist/Administrative Assistant

Company: Joyful Academy of Music

Location: 6320 Evergreen Way #201, Everett WA 98203

Starting Pay: $18-$22 based on experience and availability

Job Description:

We are excited to announce an opportunity for a dedicated and personable individual to join our team as a Receptionist/Administrative Assistant. We are currently seeking a friendly, organized, and detail-oriented individual.

As the face of our music school for our students, parents, and visitors, you will play a key role in creating a positive and welcoming atmosphere at Joyful Academy of Music.

You will also play a key role in providing exceptional customer service and administrative support to ensure the smooth operation of our music lessons and performances.

Responsibilities:

1. Front Desk Management:
● Greet students, parents, and visitors with a warm and welcoming demeanor.
● Answer phone calls, respond to inquiries, and provide information about our programs and services.
● Maintain cleanliness and organization of the reception and office areas.

2. Administrative Support:
● Assist with student enrollment, registration, and scheduling of lessons and classes.
● Update and maintain student records and databases accurately and confidentially.
● Assist the Communications Coordinator to coordinate with instructors to schedule lessons and manage their calendars.
● Prepare and distribute materials for classes, events, and performances as needed.
● Assist with general office duties such as filing, copying, and data entry.

3. Customer Service:
● Provide friendly and helpful assistance to students, parents, and staff, addressing any questions, concerns, and requests with professionalism and empathy.
● Assist in resolving scheduling conflicts and accommodating special requests to ensure smooth communication and resolution of issues.
● Handle student and parent feedback with peace and escalate issues as needed to appropriate personnel.

4. Help foster a caring community at Joyful Academy of Music
● Welcome students by name.
● Get to know the students’ families.
● Show interest and concern for the students and their families.
● Casually visit with everyone in the waiting room and make sure siblings have things to play with during the lessons.
● Go around and check in with each parent and family while they are waiting.
● Introduce students and parents to each other while they are waiting.

5. Oversee Transition Times
● Keep track of time and help teachers know when it is time to switch lesson times.
● Make sure the students get connected to their parents, walk students to their cars, ask teachers to walk out students.
● Help students who arrive early know where to wait.
● Direct the flow of students in and out of lessons.

6. Teacher Support
● Make sure the pianos are cleaned on a regular basis.
● Make sure the supplies are ready for the teachers: practice papers, pencils, etc.
● Fill the candy and prizes, help students choose prizes. Keep the candy and prizes organized and keep track of when we need to order more.
● Assist teachers by making copies, games and keeping track of supplies and books to order.
● Walk around during lessons checking on teachers and students and giving support where needed.
● Be willing to assist wherever there is a need.
● Keep track of snacks and water in the kitchen to let us know when we need to order more.

7. Volunteer Coordinator
● Plan ahead to have projects ready for parent volunteers.
● Explain the projects to volunteers and appreciate their help and support.

8. Make sure the academy is kept clean and tidy.
● At the end of the day, do a walk around to make sure the instruments are turned off.
● Vacuum as needed.
● Empty the trash everyday.
● Wipe down the kitchen table, sink and counters.

Qualifications:
● Excellent interpersonal and communication skills, both verbal and written.
● Strong organizational abilities and attention to detail, with the ability to prioritize tasks and manage time effectively.
● Proficiency in Microsoft Office Suite and basic computer skills.
● Previous experience in customer service, reception, or administrative roles preferred.
● Passion for music and a genuine interest in supporting music education.
● High school diploma or equivalent required; additional education or training in office administration or related field is a plus.

Hours: These are the current hours and may vary slightly.
● Tuesdays 3:00-8:00
● Wednesdays 3:00-7:00
● Thursdays 3:00-6:45
● Fridays 3:00-6:45
● Saturdays 8:45-2:00

If you are a motivated team player with a passion for music and a desire to contribute to the success of Joyful Academy of Music, we would love to hear from you!

Thank you for your interest in becoming a part of our Joyful Academy of Music community!

Blessings,
Loria Preston Joyful Academy of Music
425-800-6238
loria@joyfulacademyofmusic.com

So what’s next?

In short, your job is very relational to help create a friendly, welcoming and caring community at Joyful Academy of Music. You will also help with the day-to-day operations in any way you can and have fun at work.

If you are friendly, relational, detail-oriented, driven and passionate about making a difference and impacting the lives of students and families, we want to hear from you!

This is a part-time front desk admin role and community relations job. In fact, just to prove that you are detail-oriented and can follow procedures, when you apply for this position in the subject line of the email you must include “I have found my type of people” in the subject line. This is our check to sort out the people who blanket send their resume to anyone and everyone, from the folks (that’s you!) who are truly interested in this position. In that email, please also submit your resume along with a cover letter (or video) detailing why you would be a great fit for the Receptionist/Administrative Assistant position at Joyful Academy of Music.

You can send all of this to loria@joyfulacademyofmusic.com.

We look forward to welcoming you to our team!

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Schedule:

• Evening shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Everett, WA 98203 (Required)

Work Location: In person

Salary : $18 - $22