What are the responsibilities and job description for the Experience Design Vice President position at JPMorgan Chase?
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As an Experience Design Vice President in Onyx, you will play a pivotal role in shaping the user experience across our products and services. You will leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, you will collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
As a subject matter expert, you will collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Onyx by J.P. Morgan is an innovation team that leverages emerging technologies to develop groundbreaking new products, platforms, and marketplaces for the future of payments. As a venture within J.P. Morgan's institutional bank, Onyx applies blockchain, data science, machine learning, and cyber-security into the products we create to develop and re-architect the way that money, information, and assets move around the world.
The people who utilize these systems work fast-paced and information-intensive jobs within the complex industry of Finance. Onyx Design utilizes human-centered design to find insights and design solutions that enable simplicity and outcomes for people.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
- Partner with product managers and strategists to steer not just the design but also the product strategy with a fact-based understanding of customers
- Facilitate cross-functional, collaborative design thinking workshops internal to Onyx and external with customers to set-forth human-centered creative problem solving
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in user experience design or similar roles
- Bachelor's degree required in HCI, Design, or similar discipline
- Academic and applied knowledge from recognized university in one or more related areas including: Visual Communication, HCI, UX Design, Interaction Design, Product Design, Service Design, Design Research, Arts, Psychology, Anthropology, Prototyping, Design Strategy.
- Demonstrated experience designing solutions and services within complex business domains akin to financial services
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes; Able to present work to senior managers and/or lead conversations with client stakeholders
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
- A compelling portfolio of business impact driven work will be reviewed before an interview can be scheduled.
Preferred qualifications, capabilities, and skills
- Design leadership or managerial experience
- Prior experience working in professional services, design consulting and agency domain
