Network Trainer

Summary:

The Network Trainer is responsible for executing all training and development programs throughout  the network, to include development and facilitation of Dunkin’ Donuts and/or Dunkin’ Donuts/Baskin- Robbins ® combo restaurants systems and sad, new product roll-outs, food safety and any programs specific to the Franchisee network. They maintain communication with the Franchisee and the Franchisee’s Leadership Team to ensure Managers and Crew are executing standards and  procedures in the restaurants. Partner with the Franchisee Leadership Team to identify and develop internal candidates and succession planning.

Responsibilities Include:

Team Environment

·        Responsible for the execution of training activities within the network

·        Conduct New Hire Orientation for restaurant employees

·        Schedule and facilitate classroom based learning for the network

·        Partner with Franchisee Leadership Team with succession planning

Operational Excellence

·        Create and maintain a people first culture in the restaurant

·        Monitor, follow up and report training progress

·        Conduct on the job training and retraining

·        Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws

·        Ensure Brand standards, recipes and systems are executed

·        Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance

·        Conduct restaurant assessments

Profitability

·        Identify and support systems to control costs

·        Ensure tools and systems are in place to roll out new products, systems and processes

·        Support sales goals by tracking results, identifying gaps and recommending solutions

Skills/Qualifications

·        Associate’s degree in related field or equivalent in education and experience

·        Fluent in English

·        Microsoft Office proficiency

·        Facilitation and presentation skills

·        Written and verbal communication skills

Competencies

Guest Focus

·        Understands and exceeds guest expectations, needs and requirements

·        Develops and maintains guest relationships

·        Displays a sense of urgency with guests

·        Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

·        Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

·        Sets and maintains high standards for self and others, acts as a role model

·        Consistently meets or exceeds goals

·        Contributes to the overall team performance; understands how his/her role relates to others

·        Sets, prioritizes and maintains focus on important activities

·        Reads and interprets reports to establish goals and deliver results

·        Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

·        Identifies and resolves issues and problems

·        Uses information at hand to make decisions and solve problems; includes others when necessary

·        Identifies root cause of a problem and implements a solution to prevent from recurring

·        Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

·        Develops and maintains relationships with team

·        Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

·        Encourages collaboration and teamwork

·        Leads others; negotiates and takes effective action

Building Effective Teams

·        Identifies and communicates team goals

·        Monitors progress, measures results and holds others accountable

·        Creates strong morale and engagement within the team

·        Accepts responsibilities for personal and team commitments

·        Recognizes and rewards employee’s strengths, accomplishments and development

·        Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources