Duty Manager (Stations) - Oakland

About YOU

To give our customers a reliable, joyful and seamless experience from highly capable and committed crewmembers who love what they do. The manager ensures safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. The Manager is ultimately responsible to set his/her stations up for success, effective execution and continuous improvement in the short and long term.

What makes a successful JSX Duty Manager

• • Adaptable
  • Collaborative
  • Leadership
  • Inventive
  • Proactive
  • Entrepreneurial Spirit

Fine Print

• Provide on-site support to Supervisors, create and maintain an environment where the Airport Services Concierge team can accomplish their objectives
• Support the General Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission
• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Participates on operational conference calls, station audits and prepares various reports
• Reviews and standardizes procedures to improve efficiency within the operation
• Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy
• Ensure adequate crewmember coverage is appropriate to support desired customer experience and facility management
• Proactively identify areas of improvement and ensure issues are remediated in an appropriate and timely manner.
• Conduct ongoing needs assessments of station operations and provide timely budget recommendations to ensure the station(s) does not experience a deficit in operational capabilities due to expansion or increased volume.
• Maintain overall managerial responsibility for station(s) schedule. Work with internal stakeholders to ensure adequate personnel resources
• Guide and develop current supervisors to ensure they are ready to step into future leadership roles
• Investigates and resolves customer service issues as well as operation issues

Pay & Perks

Compensation range $60,000 - $65,000. This was established after performing market research and is aligned with our approach to compensation. Most qualified Candidates will receive an offer near the starting point of our compensation range.

• New Crewmember's become eligible for health benefits on the 1st of the month following the start of employment
• Medical plans start at just $64/month (100% employer paid dental & vision, up to $2,100 annual company HSA contribution to medical plan participants)
• Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself qualifying immediate family
• 401(k) match – 50% of your first 8%
• Generous PTO plan

Vibe @ JSX

We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.