Bilingual Spanish - English Resident Services Coordinator

The mission of Jubilee Housing is building diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan and Columbia Heights neighborhoods of Washington D.C. Jubilee operates ten properties totaling 299 units of affordable housing and offers robust programming for residents and community members pursuing life goals.

Jubilee Housing is an innovator in financing for affordable housing and a responsible steward of the investments it receives. Jubilee produces not simply affordable housing, but justice housing. Justice Housing is affordable to those with few financial assets, located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible and near services that support residents as they pursue educational and career attainment. Jubilee is seeking individuals who are excited about this concept and want to work with us to ensure Justice Housing becomes a reality for all Jubilee Residents who want to be a part of the Justice Housing Community.

POSITION DESCRIPTION:

Primary responsibilities include:

• Provide comprehensive, holistic, wraparound case management services to support the stabilization and promote the well-being of individual residents and family members residing within Jubilee Housing
• Resource navigation: Make linkages and referrals to appropriate agencies, services, and/or organizations to address resident’s needs; document progress and maintain contact with all necessary collateral services
• Work in collaboration with the Director of Resident Services, to develop individualized, strengths based Goal Plans to address individual resident’s needs and self-identified goals, that will help enhance the quality of their lives and contribute to maintaining stable housing, as well as make personal gains in their personal lives related (but not limited) to economic, somatic and behavioral health, education, family stabilization needs as well as strengthening their natural and professional supports, and overall health and well-being.
• Oversee and manage appropriate dissemination of Grocery Plus Food bank distributions, including abiding by all legal and programmatic expectations of that program, including trainings, following protocols, contacting residents to get their food boxes, staff hours of food box distribution, and enrollment of new enrollees
• Provide support during drop-in, walk-in hours offered to residents as an opportunity to make the Resident Services staff accessible to residents
• Ability to work a flexible work schedule for events that may occur during evening or weekend hours, in order to enhance resident access to events.
• Document resident engagements and maintain quality, up-to-date electronic and physical case files
• Assist residents with completion of applications, enrollment forms, registrations for programs and services that we are referring them to. Document all services provided related to linkages including identification of the referrals completed.
• Enter resident engagement activity into Jubilee provided databases only.
• Develop and update a resource/referral list of support organizations that address needs of Program residents; including but not limited to employment, workforce development, housing options, financial resources, entitlements, and healthcare
• Build partnerships with and serve as liaison with alternate community programs, employers, collaborative groups and government agencies to meet the needs of residents of Jubilee Housing.
• Work collaboratively with other departments and their staff such as Institutional Advancement, Youth Services, Reentry, Property Management, and/or other departments in order to enhance collaborative work amongst Jubilee Housing departments that are also supporting events meant to engage residents and/or community
• Be mindful of language justice and provide all resident flyers in both English and Spanish, as well as make sure resident events are equipped to provide interpretive services as needed.
• Participate in outreach to residents with mailings, flyers, door to door, postings in all Jubilee buildings, growing the participation of residents that are subscribing to the Resident services mailing, email, and text reminder lists.
• Demonstrated cultural competence to provide non-biased, inclusionary support of all residents regardless of individual backgrounds, ethnicities, race, sexual orientation, religious beliefs, age, ability, immigration status, language, and any other individual background they represent. We want all residents to feel included and cared for.
• Presentations on Resident Services within Jubilee Housing departments and in community if needed and at the request of the Director of Resident Services
• Understand that Teen Center is under the umbrella of the Resident Services department, which may require providing fill in or back up support Teen Center and Senior Manager of Teen Center, if needed.
• Lead group events and workshops for residents
• Continually consider and contribute to Jubilee Housing’s identified goals and tactics applicable to the position that will contribute to the overall vision and mission of the organization
• Other duties as assigned which are deemed beneficial to the success of residents.

EXPERIENCES, SKILLS, AND QUALIFICATIONS:

• Bachelor’s degree in Social Work, Human Services, or related field, although other forms of experience may substitute
• At least 1 year of Human Services related experience working with individuals directly in a community-based setting or organization
• Bilingual Spanish – English, written and spoken required.
• Experience with resource navigation and individual service plans preferred
• Competency in delivering strengths based, trauma informed support
• Interpersonal, engagement, organizational, and time-management skills
• Strong written and verbal communication skills
• Ability to support the organization’s mission and philosophy, and demonstrate sensitivity to cultural diversity and organizational harmony
• Self-directed and flexible with the ability to meet the needs of the program and residents
• Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, and email and/or database software necessary to perform work assignments
• Willingness to work a flexible work schedule to meet the needs of working residents or events held after work hours or on weekends. Typical daily schedule will be 9am-5pm on weekdays.
• Strong documentation skills, decision making, people skills, conflict resolution skills, people management and integrity

SALARY:

Salary range of $50,000 - $55,000

BENEFITS:

Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a matched contribution retirement plan.

BACKGROUND, REFERENCE CHECKS, AND DRUG SCREENING:

Finalist(s) for this position will be subject to a drug screening and will be required to consent to a pre-employment background and reference checks as a condition of employment.

COVID-19:

• As a condition of employment, all external candidates must provide proof that you are fully vaccinated from COVID-19, as of your first day of employment, unless a request for an accommodation has been approved or agree to. If you are not vaccinated, you must agree to having testing done at least once a week.
• "Fully vaccinated" means two (2) weeks have passed since your last dose of a two-dose series or two (2) weeks after a single-dose vaccination.

TO APPLY:

Please email your resume and cover letter. Include in your cover letter, why you would be an ideal candidate for this position. Please use Bilingual Spanish – English Resident Services Coordinator in the subject line of your email. The successful candidate is required to undergo a background check and drug screening as a pre-employment condition.

Jubilee Housing is an Equal Opportunity Employer

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location