ABOUT US:
JumpstartMD is a medical practice dedicated to improving health and well-being through lifestyle changes leading to sustainable, clinically significant weight loss. Informed by cutting edge research, quantified biometrics and medical supervision, JumpstartMD tailors weight loss plans to help members through a low-carbohydrate, real food based, personalized approach to optimize health and wellness. Bioidentical hormone replacement therapy also available to achieve similar ends.
Founded in 2007 by Stanford trained physicians and board-certified Diplomates of the American Board of Obesity Medicine, JumpstartMD has 12 offices in the Bay Area including: Marin, Piedmont, Walnut Creek, San Francisco, Redwood City, Burlingame and more, with plans for additional center openings soon.
Our professional staff includes experts in medicine, nutrition, psychology and physical fitness who meet individually with members each week. All are passionate about empowering our members with knowledge, personal support, and proven science to achieve optimized health.
DESCRIPTION:
Our Customer Service / Office Manager, also known as our Member Care Coordinator (MCC) will provide exceptional customer service as the host and first point of contact for all visitors entering and exiting the clinic. The MCC will be responsible for member check-ins, appointment scheduling and reminders, responding to emails and high-volume calls, collecting payments and resolving billing discrepancies, managing office inventory and demonstrating strong knowledge of program plans, insurances and other related benefits. In addition, the MCC will offer suggestions and ideas to continue improving the member experience.
TITLE: Member Care Coordinator
REPORTS TO: Clinician Manager
CLASSIFICATION: Full-time, non-exempt
SCHEDULE: Tuesday - Friday, 6:50am - 2:00pm
LOCATION: Piedmont, CA
DUTIES & RESPONSIBILITIES:
EXPERIENCE, SKILLS & QUALIFICATIONS
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