Community Outreach Manager

Community Outreach Manager

Position Description: The Community Outreach Manager reports directly to the Chief Operating Officer. This role is an important part of the Junior Achievement (JA) team as they represent the organization to a wide variety of community and business members. As a Community Outreach Manager, you will mainly be responsible for recruiting and managing volunteers for our organization. This position is responsible to find collaborative and passionate individuals and businesses to volunteer with JA of South Florida. This person must cultivate and develop long-term JA partnerships to secure volunteers for all JA programs. The Community Outreach Manager will recruit, train, maintain, and recognize individuals and group volunteers in addition to coordinate all aspects of large-scale volunteer initiatives as part of a team that leads approximately 7,000 JA volunteers that will impact 50,000 students annually.

Primary Duties and Responsibilities:

• Enhance and manage the organization’s Volunteer Program including recruiting, training, retention, and recognition
• Manage the Volunteer Specialist and Customer Service Specialist
• Represent JA with the highest of standards to all constituents including volunteers, teachers, students, sponsors, donors and guests.
• Analyze volunteer feedback with the intention of improving quality
• Ensure proper record and compliance management for all volunteers
• Work closely with Grants Manager for grant deliverables
• Develop and implement budget for Volunteer Program including tracking and coding expenses to ensure financial goals are met
• Communicate regularly with all program managers and department leaders to understand and meet their volunteers needs and
• Provide the necessary tools and resources so all staff can assist in recruiting, training, retention and recognition
• Work with the Chief Revenue Officer to create and implement a Volunteer Giving Program

Recruitment & Training

• Manage and grow the JA volunteer base through a variety of methods including students’ parents, corporate partnerships, Educational Institution partnerships, local membership groups, retirement communities, etc.
• Create and distribute appropriate marketing and awareness pieces to the community.
• Identify experienced volunteer participants for possible JA speaking engagements.
• Responsible for community outreach and networking events to advance JA's mission and appeal to the community.
• Develop and deliver JA volunteer recruitment and training presentations
• Develop opportunities for recruiting corporate teams to volunteer.
• Develop and manage referral/buddy/onboarding programs.
• Seek innovative ideas to improve volunteer recruitment and retention such as increasing the number of parent volunteers
• Create and distribute comprehensive and consistent volunteer training resources
• Provide training to volunteers

Retention & Recognition

• Maintain clear and effective communication with volunteers via email and phone in a timely manner
• Oversee cross functional team to implement Roll Up Your Sleeve recognition awards event as part of the volunteer recognition program
• Coordinate and manage large volunteer projects
• Analyze Volunteer Feedback to provide metrics for the volunteer program
• Quickly rectify any volunteer challenges
• Seek innovative ways to increase volunteer retention and recognition.

Knowledge, Skills, and Abilities:

• Self-motivated with strong customer service skills
• History of volunteering is preferred
• Strong relationship building and interpersonal skills
• Creative, innovative thinker that challenges the status quo
• Committed to learning and growing with the intention to drive change
• Energic and positive attitude
• Passionate about JA’s mission and impact
• Ability to resourcefully problem solve
• Strong presentation and public speaking skills
• Ability to prioritize and perform multiple tasks in a fast paced, changing environment
• Flexible with time; able to be on feet for long periods of time
• Organized and detail oriented

Education and Experience:

• A Bachelor’s degree or equivalent experience is preferred.
• Two or more years of Junior Achievement or related experience. (non-profit youth organizations)
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint required; SharePoint, Teams, and/or Power BI preferred
• Proven experience as Volunteer Coordinator or similar role
• One or more years of experience in volunteering
• Demonstrated ability in recruiting, screening, and training.(1 or more years)
• Demonstrated ability to communicate, motivate, lead and relate effectively to a wide variety of individuals; excellent oral and written skills.
• Some knowledge in Employer Branding and Recruitment Marketing

• Established relationships with area businesses and groups.

Compensation and Schedule:

• This is a salaried position with a competitive compensation package that includes generous Paid Time Off, medical benefits fully paid for the employee and additional workplace benefits.
• Typical work hours (minimum 40-hour work week) are 7:15am – 4pm, M-F, with half hour lunch, however these times may vary according to school schedule and fulfilling responsibilities may require additional hours.
• This position is based at administrative offices at JA World, and includes travel within Broward and south Palm Beach.
• Special event support is required on weeknights, weekends, and holidays for JA events.

Covid Mitigation Policies: JA is following CDC recommendations regarding Covid-19. All unvaccinated staff members will need to provide a negative PCR test once a week.

Physical Requirements: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to: sit, walk, occasionally required to reach with hands and arms, continually required to talk or hear, occasionally required to bend, lift, or climb, frequently required to lift and carry light weights (25-50 pounds), and specific vision abilities include: close vision, distance vision, and ability to adjust or focus.

Junior Achievement of South Florida (JA) empowers our youth with the knowledge, ability and confidence to navigate their futures, drive our economy and lead our community. We are looking for individuals who are passionate not only to our mission, but also about being part of the innovative and energetic culture at JA.

Employee-created Organizational Values:

• Drive and embrace change
• Own your actions
• Be bold, innovative and creative
• Deliver the WOW
• Do it with passion
• Celebrate uniqueness
• Commit to growth
• Bring fun and energy
• Build awesome relationships
• Be true, be you

JA provides real-world training in financial literacy including budgeting, spending, investing and the use of credit; offers cutting-edge skill-building opportunities that enable young people to explore meaningful, productive careers; teaches students how to start businesses; and introduces entrepreneurial values that strengthen workplaces. Last year, with the help of over 7,100 trained corporate and community volunteers, JA delivered over 20 various programs to almost 50,000 students in classrooms throughout Broward and south Palm Beach counties and at JA World Huizenga Center at the Lillian S. Wells Pavilion, a first-class facility housing JA BizTown and JA Finance Park. For more information about Junior Achievement of South Florida, visit www.JASouthFlorida.org. Follow JA on social media @jasouthflorida.

Click here to apply via really.com. No calls or emails please.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
JA is following CDC recommendations regarding Covid-19. All unvaccinated staff members will need to provide a negative PCR test once a week.

Application Question(s):

• Please describe your experience with CRM databases.
• Please describe your extent of established relationships with area businesses and groups who may be interested in volunteering with JA.
• Please describe your personal successes in creating and managing a volunteer program including sources of volunteers, recruitment strategies, approximate number of volunteers annually, etc.
• Please describe your management style.
• We want to respect your time during your job search process, so please enter your annual salary requirements below so that we can see if it aligns with the budget for this position.

Education:

• Bachelor's (Preferred)

Experience:

• volunteer recruitment: 2 years (Preferred)
• Microsoft Outlook (Excel): 4 years (Preferred)

Work Location: One location