IT Specialist, Jr

Location: St. Louis

This position has a salary range of $35-45k/year. We pride ourselves on our positive work culture and DEI initiatives. We offer flexible work times, unlimited PTO, multiple medical/dental/vision insurance plan choices, a 401k, and company-funded equipment.

ABOUT THE TEAM

Juristat is a mostly remote, industry-leading provider of analytics and workflow automation SaaS tools for Intellectual Property lawyers and specialists. Our clients include some of the largest corporations and patent law firms in the world. The people who make up our Engineering team focus their skills and efforts on ensuring integration between stable platform operations and user-facing applications. They work together to guarantee a strong user experience, serving both internal and external customers.

The Platform Team, composed of IT and DevOps specialists, leads the comprehensive management of our organization's IT infrastructure. Their primary focus includes overseeing AWS infrastructure, maintaining employee environments, implementing robust access control measures similar to JumpCloud, managing/supporting various Software as a Service (SaaS) solutions, and driving automation initiatives across the board. This team is dedicated to automating processes wherever feasible to minimize reliance on manual and time-consuming tasks, fostering efficiency and scalability within our IT operations.

ABOUT THE ROLE

We're looking for a Junior IT Specialist with a focus on Help Desk and Tier 1 support. In this role, you'll primarily handle remote monitoring and management of endpoint systems, offering technical support and ensuring policy adherence for remote employee computers. While scripting expertise is advantageous, the emphasis is on providing excellent help desk support.

Note: St. Louis location required for occasional on-site management of Employee Devices. Occasional work required from our St. Louis office at 725 Kingsland Avenue Suite 100, University City, MO 63130. Remote work available when not performing these duties.

RESPONSIBILITIES

• Install, configure, and maintain Windows and MacOS operating systems, as well as remote monitoring and management software.
• Oversight of endpoint security in line with guidance from senior IT personnel, covering firewalls, antivirus, and malware protection.
• Educating computer users on device usage and common software applications.
• Contributing to the creation of user manuals, guides, and training materials for effective hardware and software utilization.
• Demonstrate and effectively use standard troubleshooting techniques to solve problems and employ good follow-up skills to confirm problem resolutions.
• Assist with inventory management and asset tracking for all hardware and software.

QUALIFICATIONS

• Relevant Associate/Vocational degree or equivalent practical experience/certifications.
• Preferential Certifications: A CE, JumpCloud Core, Apple Certified Support Professional (ACSP).
• Proficiency in hardware, software, and networking technologies.
• Familiarity with scripting languages like Powershell, Bash, or Python is advantageous.
• Capacity to handle multiple issues under pressure.
• Strong verbal and written communication skills, capable of explaining technical concepts to non-technical users.

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ABOUT JURISTAT

We believe the key to that success is building a team of self-motivated, curious people who get things done.

We don’t care what you wear to work, what you look like, or if you prefer to work remotely forever. All we care about is that you have an unflinching drive to do your best.

“In 2012, a lawyer, a data scientist, and a software developer walked into a startup event…”

Yes, our beginnings read like the start of a joke. But in bridging the gap between the legal industry and the technology worlds, we built a suite of tools unlike any other on the market.

Obtaining a U.S. patent is a springboard to innovation. But the process can be time-consuming and expensive. We aim to remove as much guesswork as possible from the patent application process. And since 2012, law firms and corporate legal teams have trusted Juristat’s data analytics and workflow automation solutions to do just that.

Here at Juristat, we continue to work towards that bold vision for the future of the legal industry. With each new product iteration, we’re one step closer to realizing our mission – to bring more transparency, predictability, and equity to patent prosecution.

We’re obsessed with improvement – in our products, our processes, and ourselves.

As an organization, we thrive in small teams that allow us to be fast and flexible and avoid the bureaucracy that slows growth. We are driven by opportunity and our passion for creating change.

WHAT WE OFFER

We enjoy working in a safe, welcoming, and inclusive environment. We all agree to follow a code of conduct. Additionally, we show our team members that we value them by offering the following:

• Remote position with no pressure to ever come back to the office
• Flexible personal leave policy
• Competitive salary
• Medical, dental, and vision coverage
• 401k with up to 4% company match
• Professional development funding
• Fun and flexible work environment

Juristat is an equal-opportunity employer. We're excited to work with people no matter their race, color, creed, religion, veteran status, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, marital status, pregnancy status, or mental or physical disability.

Due to the high volume of applicants, we ask that you do not call to inquire about the status of your application. If you are a good fit for the position, you will receive an email inviting you to the next stage. If you have a specific question about the role, please reach out through this form.

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