Dispensary General Manager

Hire and develop a team who are passionate about medical cannabis and the service they provide
Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy
Support and maintain BEYOND / HELLO’s mission and culture of positivity
Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
Identify and develop process improvements to assist with company growth
Maintain thoughtful store scheduling to drive revenue while controlling overhead costs
Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times
Oversee End of Month inventory reconciliations and report any discrepancies in real-time
Develop strong vendor relationships and monitor, manage, and maintain proper inventory levels
Ensure accuracy for all cash handling in the front of house and back of house
Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory Team
Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
Present a professional image in appearance, actions and words
Abide by city and state regulations at all times
Receive deliveries, build purchase orders, and maintain accurate records
Complete daily and weekly tasks/duties as assigned by Dispensary Regional Manager
Maintain neatness, organization, and overall cleanliness of the entire store
Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floor
Effectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issues
Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
Provide support with various employee initiatives and team building
Provide support with various off and on hour events and specials
Report any and all issues or complaints relating to product to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real-time
Work closely with Team to run a clean, smooth, efficient and compliant store and maintain BEYOND / HELLO’s mission, values, and positive culture