General Clerk III

JOB PURPOSE 

To provide general clerks  services at Brooke Army Medical Center (BAMC) 

DUTIES AND RESPONSIBILITES 

• Receive visitors and provide assistance as appropriate by responding to inquiries from various sources regarding location of patients, hospital clinics, wards, offices, visiting hours, and facility services by providing informational material and directional guidance. 
• Receive telephone calls, take messages, and route or deliver to appropriate office staff member. Utilize and manage communication pager or intercom system to page staff members. Answer telephone calls and take messages for the Command Suite telephone numbers during/after duty hours, weekends, and holidays. Monitor a mega system and report to the Administrative Office of the Day (AOD). 
• Comply with the Health Information Portability and Accountability Act, Joint Commission, and other appropriate governing directives regarding the management and release of medical information 
• Assist with faxing, filing, copying, scanning, collating, and binding of materials. Generate and format reports, forms, and listings by sorting, selecting and merging documents. Type a variety of materials, reports, and/or reports. Ensure usage of correct spelling, format, and grammar. Help in maintaining designated forms in stock for office usage. 
• Maintain current on-call listings, alert rosters, and directories on designated offices and agencies. 

• Provide temporary security badges for pre-registered vendors. 
• Furnish pamphlets and brochures relative to the various program 
• Monitor the Government-owned wheelchairs at each information desk, to include logging sheets, storage, lock up procedures, and provide occasional minimal assistance to patients. Report breakage and safety issues regarding wheelchairs. 
• Ensure that not more than three wheelchairs are placed side-by-side within the front foyer. 
• Ensure the wheelchairs are neatly aligned. 

• Ensure that both brakes are engaged on each wheelchair (to prevent the chair from moving while transferring into the wheelchair).  
• Ensure that both footrests are folded away to the sides of each wheelchair (to provide direct access to the seat before sitting in the wheelchair).  
• Issue and receive keys to appropriate personnel, as well as maintain the log required to always ensure accountability of keys.  
• Maintain log and inventory of emergency meals with Nutrition Services. 
• Monitor and report safety and facility violations/defects to appropriate hospital staff.  

• Record information relative to changes in physical location and/or telephone numbers and maps of offices, personnel, and /or organizations made available to both information desks and the Central Communications Room.  
• Provide hospital overhead paging services regarding announcements, pager calls and medical emergency codes from the Central Communications room in accordance with established procedures. Overhead announcements are also provided for Code Blue, Code Red, Code Pink, traumas, fire, and generator drills.  
• Provide dispatching and monitoring of Code Blue calls. Receive requests either by a telephone call to the Central Communications Room or an Automatic Nurse Call System for Code Blue calls. Perform routine checks daily of the Code Blue Pager test.  
• Receive instructions for emergencies/accidents and provide dispatching and monitoring of trauma pager calls. Also receive Code Red (fire) hazardous material spill calls. Request specific information from the caller and pass it on to the appropriate authority. Coordinate with the Safety Officer, Facilities, and Security in emergency situations. 
• Directly receive by a ring down method any calls from hospital elevators to the Central Communications Room from individuals having trouble with the elevator. 

• Maintain a current listing of pager numbers for BAMC physicians and staff members; provide pager numbers to callers who require this information.  
• Release overseas control numbers to authorized individuals and maintain a log of required accountability information.  
• Perform general clerical support services in conduct of Information Desk operations, assist and/or connect translation services.  
• Perform preventive maintenance on government equipment are fully functional to include video remote interpreter units, code pagers and all other equipment. Create work order for any equipment that is not functional.  
• Follow Center for Disease Control (CDC) hygiene requirements while in the hospital. 

QUALIFICATIONS 

• Certification Commission for Healthcare Interpreters (CCHI) and/or National Board of Certification for Medical and Legal Interpreters (NBCMI) certified personnel to perform interpreter and translation service.  

Clearance Level:  

• None 

Potential for Telework:  

• No 

OTHER REQUIREMENTS: 

• Must pass criminal background check. 

Johnson Venture Management Solutions, Inc. is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position is contingent upon contract award.