What are the responsibilities and job description for the Spa Concierge position at JW Marriott Nashville Downtown?
About the JW Marriott Nashville:
The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music City Center. The first-to-market JW Marriott property includes 533 guestrooms, inclusive of 37 suites, along with a broad array of amenities. The 33-story hotel features 50,000 square feet of indoor function space, an expansive 10,000 square-foot outdoor pool and lounging deck overlooking the city skyline, as well as a 15,000 square foot event lawn.
Owned and operated by Turnberry, the JW Marriott Nashville is located at 250 8th Ave. South, Nashville, TN. To learn more, visit the official JW Marriott Nashville website at www.jwmarriottnashville.com or follow the hotel on social media via Facebook, Instagram and Twitter.
Examples of Duties (includes but is not limited to the following):
- Assist guests with check-ins, check-outs
- Book reservations
- Assist with cleanliness of the facility
- Follow detailed service standards
- Inform guests of retail offerings and encourage sales
- Attend training and team meetings
- Ability to speak to each treatment and benefits in detail
- Work with SpaSoft booking program
- Perform additional duties and projects as assigned
Position Requirements:
- Ability to perform basic math skills
- Ability to read, write, and understand English
- Ability to maintain confidentiality of sensitive information
- Computer skills and ability to learn spa booking program
- Ability to communicate effectively and establish and maintain effective working relationships with guest, management, and staff
- Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions
- Ability to learn and abide by luxury standards put in place to provide the highest level of service to our guests
Education:
- High School education or equivalent
Typical Physical / Mental Demands:
- Must be able to stand for prolonged periods of time
- Must be able to bend, stoop, crouch
- Must use hands to reach, grasp, handle, pull and push
- Must have good near and far vision