What are the responsibilities and job description for the Front Office Clerk position at JWCH Institute?
Position Purpose:
Under the direction of the Clinic Administrator, the Front Office Clerk is responsible for financial screening of all clients for state certification of eligibility, reception area duties, responding to client questions/providing directions to clients, as assigned.
Principal Responsibilities:
- Makes appointments on the phone or in person.
- Screens all clinic clients for eligibility.
- Review medical charts for eligibility or re-certification.
- Ensures that all patients have clinic ID card, HAP or Medi-Cal card and have signed a current General Consent Form.
- Logs patient names on daily register and disposition on log sheet.
- Fills out designated information on various forms such as Encounter Form and Sterilization Billing Reports Forms in accord with requirements.
- Ensures patient clinic/cards are stamped on all the appropriate sheets/forms.
- Fills out designated information on Certification Information Form.
- Ensures that Medi-Cal card is photo copied and receipt attached to Encounter Form.
- Clears charts and files forms, as appropriate.
- Contacts Medical Records Department and/or pulls and files charts as necessary.
- Assists other clerical staff in clearing charts and answering phones for clinic.
- Fills out Chart Request List for obtaining records from Medical Records, as assigned.
- Performs clerical duties as needed.
- Registers clients electronically using e-healthcare System.
- Performs other duties, as assigned.
Requirements:
- Bilingual (English/Spanish)
- One year’s experience working in a general office environment or medical facility.
- Knowledge of general office procedures.
- Knowledge of Eligibility Screening and LA County information system.
- Typing skills at 35 words/minute.
- Ability to communicate effectively orally and in writing.
- Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds.
*All JWCH, Wesley Health Centers workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.
Employee Benefits:
JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, vision, and life insurance premiums. The agency offers sick leave and vacation accrual, 12 paid holidays, jury duty pay, mileage reimbursement, employee parking, direct deposit, credit union, and an employee assistance program. In addition JWCH offers a 401(k) Profit Sharing plan to employees who work a minimum of 1,000 hours per fiscal year.
Wesley Health Centers, JWCH Institute is an equal opportunity employer.
