What are the responsibilities and job description for the Technical Support position at K & K Systems?
Providing dedicated frontline customer support, including (but not limited to) hardware and software troubleshooting and diagnosis.
Handling customer phone calls / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
Troubleshooting technical issues
Working closely with Sales Dept and their customers with related technical issues.
Troubleshooting products, devices, and other related equipment.
Improves and maintains customer satisfaction.
Create documentation for process and procedures as needed.
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Tupelo, MS 38801: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Technical support: 1 year (Preferred)
Work Location: In person
Salary : $10 - $12