Sr. UC Engineer

He Senior UC Engineering Consultant’s primary role will be providing architectural support and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of Customer’s Global Unified Communications Engineering team that owns the design, development, delivery, and\experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology.

The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community.

The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communications skills as well as good customer service skills. Candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carrying out tasks/projects."

"Responsibilities:

• Work with vendors, clients, carriers and technical staff on implementation, optimization and security of Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, Webex, video infrastructure and all other Unified Communications application.
• Carry out maintenance/upgrades on all Infrastructure and endpoints
• Own analysis of new technologies from start to finish
• Provide support to Video Infrastructure team lead
• Carry out security review of infrastructure and applications
• Research, analyze, recommend and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.
• Document procedures and processes
• Develop and maintain user guides, technical guides, project plans and any other system related documentation for respective system.
• Create help files for support teams
• Offer thoughts and solutions on improving current technology
• Escalate issues to vendors
• Provide metrics/reports for conferencing services
• Ability to function in a fast-paced organization
• Adhere to the design, programming and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.
• Carry out security review of infrastructure and applications

"Required Skills:

• Ideally CCIE Collaboration, however CCNP Collaboration will be considered
• Ability to establish and maintain a client trust and confidence.
• Good written and verbal communication skills.
• Good troubleshooting skills.
• Self-sufficient, can own an issue and work on it till completion.
• Basic knowledge of the financial services industry.
• Advanced knowledge of Cisco Call Manager. Advanced knowledge of Cisco Meeting Server
• Advanced knowledge of Cisco Expressway/VCS. Advanced knowledge of Cisco TMS. Advanced knowledge of Cisco Meeting Manager
• Advanced knowledge of Cisco Endpoints
• Advanced knowledge of Cisco WebEx
• Advanced knowledge of Cisco Jabber
• Advanced knowledge of Cisco WebEx (fka Cisco Spark/Webex Teams)
• Advanced Knowledge of Microsoft Teams
• Advanced knowledge of IPTV Streaming/Multicasting
• Advanced knowledge of troubleshooting tools (WireShark etc)
• Knowledge of Intrado E911 solution
• Knowledge of Zabbix, Grafana or other monitoring tools
• Knowledge of Zoom
• Knowledge of H.323
• Knowledge of SIP
• Knowledge of NAT
• Knowledge of Firewall Traversal
• Knowledge of VMware architecture
• Knowledge of Microsoft Server environment (2019, 2022)
• Knowledge of Citrix VDI environment
• Knowledge of MAC OSX environment
• Advanced knowledge of Microsoft Windows environment (Windows 10)
• Knowledge of MobileIron (MDM) environment
• Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
• Experience with Cisco TAC support (raising cases, escalating)
• "Desirable skills:
• Advanced Excel skills
• Programming/Scripting experience (Visual Basic/Python etc)
• Rest API knowledge (POSTMAN experience a plus)
• Documentation skills (Visio a plus)
• Application packaging and deployment"