System Engineer

Summary:

The Systems Engineer participates in project plans, schedules, and methodology in the operation and maintenance of multiple system environments. This position responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position also supports triage and change management activities. 

Key Responsibilities:

• Install and configure infrastructure to support project needs. 

• Diagnose system problems using dumps, traces, or other diagnostics aids.  

• Develop and maintain runbooks, modules, and other documentation used by various teams to ensure operational success. 

• Recommend and change system parameters or configuration variables to improve overall system performance.  

• Work closely with other IT groups to deliver solutions to client. 

• Script and automate processes where needed using a variety of tools and languages. 

• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.  

• Document, manage and implementation of changes and service requests.  

• Creation, execution, documentation, and closure of tasks, changes, and requests. 

• Additional duties as assigned.

Qualifications:

• Bachelor’s degree in engineering or related field or equivalent experience.  

• 3-5 years of experience in an engineering role.  

• Understanding of systems, storage, networking components and how they combine to provide optimal solutions.  

• Working knowledge of Windows servers, DNS/DHCP and Active Directory. 

• Working knowledge of scripting (PowerShell preferred) 

• Knowledge of virtual environments (VMware preferred) and cloud solutions. 

• Demonstrate understanding of system components and programs assigned to support.  

• Demonstrate knowledge of system parameters to control, configure, and install various systems. 

• Knowledge of software installation aids (SCCM, Intune, etc.) and user knowledge of all facets of an online system. 

• Knowledge of systems recovery procedures.  

• Strong problem-solving skills.  

• Ability to multi-task and prioritize in a fast-paced environment. 

• Strong verbal and written communication skills.  

• Proficiency with Windows, VMware, Nutanix, Hyper Converged Infrastructure (HCI), Citrix, AD, DNS, DHCP, systems/network/storage components, and other related programs; Ability to learn new programs as needed.