Assistant Manager

Why Choose Us?

K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com) strives to offer the best pet care experience for all the dogs in our care and we have been honored with the IBPSA Pet Care Business Excellence Award every year since 2019. Founded in 2005, each resort is a custom-designed state of the art facility, boasting world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

Our purpose is to provide a home away from home for dogs; where dogs will love to stay and play; and guests will know that their dogs are cared for on a 5-star level.

Our Story: https://www.k9resorts.com/media/1_Overview_MASTER_720p.mp4

Who you are:

• You love working with people and dogs.
• You are naturally energetic and enthusiastic.
• You have outstanding interpersonal and employee coaching and development skills.
• You can retain a high level of confidentiality.
• You must be able to remain calm under highly stressful and unexpected situations.
• You must be dependable and responsible.
• You must be able to communicate with all types of people, remain calm and solve problems.
• You must have a high degree of morality and ethics.
• You should have a flexible schedule to accommodate business needs.
• You must have a positive attitude and love what you do!

Essential Job Functions:

• Carry out and attain the mission and goals of the business.
• Assure all guests experience 5-star level service.
• Maintain a strong resort culture by living out our Core Values and Mission.
• Drive health and safety for both the team and all canine guests in our care.
• Empower employees to take responsibility for their jobs and goals.
• Delegate responsibilities, ensuring accountability and giving timely feedback.
• Monitor/measure customer satisfaction and feedback.
• Model proper uniform and attire expectations and expect the same from staff.
• Review applications and conduct interviews to assist with staffing/hiring.
• Supervise all Front-End and Back-End Staff when acting as Manager on Duty.
• Open and close the resort as scheduled.
• Complete any job requirement of any staff member except the owner if/when needed.
• Ensure 100% compliance with Operations Manual through monitoring staff in every task.
• Assemble a weekly schedule for staff in partnership with the management team.
• Manage supply inventory effectively, ensuring appropriate on-hand quantities.
• Train all new staff and provide continuing education for existing personnel.
• Greet all customers coming into the resort.
• Check-In / Check-Out customers in the point-of-sale system (Gingr).
• Answer telephone inquiries and provide information about K9 Resorts.
• Educate clients on what we have to offer through in-person tours of the resort.
• Develop pet feeding/medication schedules and oversee these processes.
• Perform any tasks/functions at the direction of the GM.
• Oversee all disinfecting, bathing, and daycare procedures.
• Prioritize and coordinate daily, weekly and monthly duties of staff.

Qualifications:

• Minimum of 2 years’ management experience in a pet boarding or hospitality environment preferred
• Demonstrated leadership experience in prior roles
• High school diploma or equivalent required; some college preferred
• Computer proficient – experience with Google Workspace preferred

Job Requirements & Necessary Skills:

• Able to pass the K9 Resorts Certification Program after completion of training
• Well-organized and detail-oriented
• Customer service-oriented
• Proficient at reading and understanding financial statements.
• Ability to work any shift outside of regular schedule if requested by GM
• Weekend and Holiday hours are required

5-Star Benefits

• Working with dogs every day!
• 50% discount on boarding, doggy daycare and spa treatments
• Medical/Dental/Vision Insurance offered
• Paid Vacation (for F/T Management only)
• Robust internal training program – including company-paid continuing education

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Pet care: 2 years (Preferred)
• Management: 2 years (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: One location