What are the responsibilities and job description for the Practice/Operations Manager (FT) position at Kaleidoscope ABA?
We are growing AGAIN! Join Kaleidoscope ABA Therapy on our journey of continued expansion. You'll be supporting our Centers in Cherry Hill, Stratford and Voorhees, NJ, where you'll lead the administrative-side of our otherwise clinical operation. This position may office from Cherry Hill, Stratford or Voorhees, NJ.
Position: Practice Manager - Therapy Center (FT)
The Practice Manager will be involved in many facets of the business including recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center’s operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client’s insurer. The Practice Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management. They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.
Job Qualifications:
- To perform this job successfully, the individual must be able to perform each essential duty satisfactorily, be able to react to change productively, and handle other essential tasks as assigned. The individual must possess professional knowledge and experience regarding scheduling and skills pertinent to operations.
- Display a high standard of ethical conduct and respect confidentiality principles.
- Exhibit honesty and integrity.
- Work and communicate with internal and external clients to meet their needs in a polite, courteous, and cooperative manner.
- Bachelor’s Degree or equivalent work experience.
- Bachelor’s degree in Marketing, Business Administration, or Healthcare, preferred.
- 1-2 years medical, dental, therapy, PT, OT office (or similar) administration or scheduling required.
- 3-5 years experience preferred.
- Prior Practice Managers are encouraged to apply.
- Strong rapport-building skills, especially on the phone.
- Sense of urgency.
- Ability to work independently towards assigned goals.
- Excellent time management and organization skills.
- Ability to manage multiple tasks, prioritize tasks, and meet deadlines.
- Attention to detail.
- The ability to administer processes across the company consistently.
- Superb communication skills.
- Able to work collaboratively with ABA personnel.
- Ability to listen and communicate well with management, staff, and families/clients.
- Professional appearance and presentation required.
Computer Skills:
- Proficient in Microsoft Office applications including Word, Excel, and PowerPoint is an essential skill.
- Proficiency in using email and Outlook.
- Ability to keep accurate records, work in the database, use Excel, and track processes accurately.
- Ability to use Zoom meeting and Go To Meeting software.
- Ability to learn ABA Pathfinder software within 90 days.
Working Conditions:
- General office environment.
- Ability to travel frequently to office locations in assigned area as required or corporate headquarters (up to 5% local travel).
- Exposure to constant or intermittent sounds is sufficient to cause distraction.
- High demand for telephone work.
- Considerable stress may occur at times due to the pressure of meeting deadlines.
- Hours of work: 8:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked. May vary depending on current recruitment projects. See offer letter for assigned hours. May be changed at any time based on changing company needs.
- Performing these duties on a full-time basis is an essential function of this position.
- Must have the ability to read and respond to emails and accept calls outside of work hours.
About Kaleidoscope ABA:
Kaleidoscope Family Solutions (KFS) is privately owned and has been providing services to individuals with disabilities since 2004. Since our inception, KFS has focused on in-home and in-community services that promote the healthy development of children, adults, and families through one-on-one behavioral, educational, and daily-living supports. KFS helps individuals become independent, integrated and productive members of their community and allows them to lead everyday lives. KFS has grown to become a multi-state provider with over 15 years of experience in the field of disabilities. We have become a leader in this field by focusing on one key principle that distinguishes our services: Person-Centered Treatment. Starting in 2019 Kaleidoscope ABA Services began providing ABA Therapy treatment in-homes as well as in our centers. The evidence-based history of Applied Behavior Analysis (ABA) therapy has proven it to be a best practice model used to support and provide effective treatment to individuals with Autism Spectrum Disorder (ASD) as well as other behavioral and developmental disabilities. Treatment is provided individually and in small settings to create the most impact and learning opportunities for children. Helping your child develop independence and grow into adulthood is our whole life. We strive to provide both individual and community support to your family through advocacy, offering free parent support groups and by connecting you with resources beyond our own organization. You will find strength through our local and national network of individuals and families that are part of the Kaleidoscope family and embody the Kaleidoscope ABA Way.
