Country IT Coordinator

Country IT Coordinator- Kalmar- Ottawa, KS

Salary:

• Starting at $75K
• Eligible for Annual Bonus
• Eligible for Annual Salary Review/Increase

Who is Kalmar?

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centers and to heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.

Our offering consists of cargo handling equipment, automation, software and services. The Kalmar product range includes ship-to-shore cranes, rubber-tired and rail-mounted gantry cranes, straddle and shuttle carriers, reach stackers, empty container handlers, terminal tractors and forklift trucks. Kalmar’s offering also covers maintenance contracts, technical support, spare parts, training and crane upgrades and Kalmar One automation system.

What makes Kalmar GREAT:

• Kalmar’s commitment to sustainability- The ongoing transition towards a decarbonized and more sustainable world impacts Kalmar in many ways. We contribute to the transition to a 1.5°C, circular world by solving our customers’ sustainability challenges. At the same time, we take action to ensure that our environmental ambitions are founded on safe, inclusive, transparent and ethical business practices.
• Diversity, Equity and Inclusion: At Kalmar, we cherish diversity and are committed to fostering an inclusive culture and workplace. We treat every employee as a unique individual and ensure equal opportunities for all, regardless of gender, age, ethnicity, nationality, or sexual orientation. We believe that everyone deserves respect, equality, and a strong sense of belonging. Our approach involves recognizing and celebrating individual expertise and needs, while treating our employees and engaging with our suppliers and customers with fairness and respect.
• Leadership: For us, leadership isn't just a title. It's a commitment to empowering individuals and fostering collective success.
• Personal Development: As part of our learning philosophy, we aim to offer our employees opportunities for internal transfers, job rotations, and involvement in challenging projects and assignments. In our belief, development always starts from an individual's own thirst for growth. That's why, at Kalmar, we prioritize regular development discussions, ensuring that your career aspirations are not just heard but actively supported.

Kalmar offers an EXCELLENT employee benefit's package including:

• Company-paid Medical, Dental, Vision & Life insurance option (effective your first day of employment)
• Flexible Spending Account for medical expenses
• Company-paid Short & Long-Term Disability
• Company Paid Life Insurance Policy (2X’s annual salary, max $300k) (Additional life insurance policies available for self, spouse and children)
• Company paid holidays, paid sick time & paid vacation time
• 401k Plan –company matches first 6% of employee contributions into the 401K plan,
• 401K Plan-employees are eligible to participate on the 1st day of the month following 30 days of employment- employees are 100% vested immediately upon enrollment (no waiting period)
• Tuition reimbursement & Professional Development Assistance offered and more….

Making your next move count

Purpose of Position:

Kalmar is looking for an experienced, and self-motivated IT technician to join the Kalmar IM Platform and Support team to work as a Country IT Coordinator for the Americas region.

You will work in an international environment, where you will be responsible for the onsite end user IT support, local IT infrastructure, and many other IT related topics. You will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. The position is based in our factory in Ottawa and there are also other locations in the Americas which you will support both remotely and on-site when needed.

Main tasks and responsibilities:

• 2nd/3rd level end-user support, diagnosis and investigation, and prolonged hands & feet for the Global Service Desk.
• Incident monitoring for the locations under your responsibility
• Local server and infrastructure support to ensure normal operations

1. Server and storage management, replacements & On-Prem to cloud migrations.
2. Improving our local ICT infrastructure, e.g switches, connectivity.
3. Data backup.

• Ensure a secure and safe environment for server rooms and racks.
• Telephony and mobile device support. (procurement/subscriptions).
• Documentation of local applications, servers, and infrastructure is in place and maintained (knowledge management CMDB).
• Drive process improvements together with internal teams and our outsourcing partners to improve service delivery.
• Ensure that global policies and procedures are followed.
• Participate as a technical resource in global and regional projects like office moves, acquisitions and divestment activities etc.
• Other aligned activities to improve the end-user experience.

What you’ll need to succeed

Position Requirements:

• Minimum 3 years of experience in technical IT support roles.
• Having experience of working in a global organization is preferred.
• Team player with broad technical IT knowledge

1. Strong knowledge in Network, Workstations, Server, Virtualization, Mobile phones, VoIP

• Strong communication and interpersonal skills.

You will be part of:

Kalmar is a global company, and we have operations in 35 countries.

At the end of 2023, around 5200 people worked at Kalmar. We offer a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

Interested in joining the Kalmar Team?

Please submit your resume/CV to be considered!

Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centers, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,000 people. In 2023, the company's sales on a carve-out basis totaled approximately EUR 2.0 billion.

www.kalmarglobal.com