Mgr Fleet Lease I

As an ADESA Commercial Account Manager, you will lead the customer service experience for all customer groups at the auction. You will develop a high-performing team that will exceed expectations. Our CAMs maintain a strong understanding of operational and sales processes for dealer consignment and commercial business. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position.

Your Impact

A committed Commercial Account Manager is dedicated to recruiting, retaining, and developing a customer service driven team. You will oversee the groups dedicated to both dealer and fleet/factory groups. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community.

Your Attributes

We are looking for a motivated, encouraging leader who demonstrates our core values daily. ADESA CVMs encompass characteristics and attributes that are vital to the position. A strong passion for leadership, integrity, adaptability and positivity are essential qualities for this role.

Responsibilities

• Liaison with the KAR sales team to ensure a seamless transition from sales to auction
• Work closely with the sales team to ensure the best possible customer experience
• Act as the at-auction point person for all dealer related needs
• Provide direction and oversight in the execution of auction processes for efficient auction runs
• Support operational administration to move cars through dealer sales process with strong understanding of processes, collaboration across the organization and communication internally
• Influence and lead others as a people, customer and business manager
• Engage with customers and employees in a transparent, reliable, and positive manner
• Demonstrate knowledge of products and services and maximize our technology
• Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed

Skills & Attributes

• Strong verbal and written communication skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through both with both internal partners and external customers
• Forward-thinking
• Customer Value
• Detail oriented and consistent in the execution of job duties

Style

• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive the best customer experience possible
• Ability to demonstrate professional behavior always

Experiences

• High School or GED required
• College education preferred
• Five or more years of people management experience
• Seven to ten years of customer service experience
• Qualified to operate a motor vehicle and possesses a valid driver’s license
• Automotive/auction experience preferred
• Commercial Remarketing experience preferred

Our Attributes

Whether you enjoy learning new skills, creating opportunities, working with technology or growing into a Team Lead, or People Manager, we want to ignite the spark in you. If you are coachable, motivated, reliable, and focused, we will work with you to uncover your path to success.

Core Values: Integrity, Employee Welfare, Customer Care, Safety, Innovation, Community Involvement, Teamwork, and Fun.

Benefits: Be healthy, be prepared, save for tomorrow. Take a closer look here: https://www.karglobal.com/careers/

Culture: We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced and competitive – and filled with the best people who are passionate about what they do.

About ADESA, a KAR Global Company

ADESA is a leader in the global automotive remarketing industry and strives to provide customers with the total auction solution of the used-vehicle lifecycle. Last year, ADESA facilitated the sale of 3.2 million used vehicles, serving our customers both online and at our 75 used car auto auctions across North America. ADESA promotes an entrepreneurial culture that brings our core values to life. Here at ADESA, we encourage all employees to live our values every day.

About KAR Global

KAR Global, the unique end-to-end platform supporting whole car, salvage, financing, logistics, and other services, provides sellers and buyers across the global wholesale used vehicle industry with innovative, technology-driven marketing solutions.

We thank all applicants for their interest. Only candidates selected for an interview who are legally authorized to work in the United States will be considered. ADESA is an equal opportunity employer and a drug-free workplace.

Physical Requirements:

The physical activity requirements of the position range from Light to Medium Physical Work.

Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Frequent – standing, watching, touching or fingering, listening, walking, talking

Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations

Physical Working Condition:

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.