Supervisor

Job title: Supervisor

ABOUT US

Founded in 1993 with six sophisticated yet functional handbags, Kate Spade New York has grown into a global lifestyle brand of bags, ready-to-wear, jewelry, shoes, gifts and beyond, each thoughtfully designed for individual discovery. Today, the brand’s optimistic, feminine approach to the everyday encourages personal style and is a celebration of women who are confident with a youthful spirit. Modern, covetable design, unexpected color combinations, graphic prints and polished ease are the hallmarks of the brand.

Kate Spade New York is part of the Tapestry, Inc. house of brands

Essential Duties & Responsibilities:

Client & Service Expert:

• Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
• Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
• Ensure all associates complete the sales training program and develops strong product knowledge across all categories.
• Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

Leadership Presence:

• Achievement of personal sales goals.
• Educate team on sales plans, personal sales goals, store stats and drives team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

Building Brand Equity:

• Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

Operational Excellence:

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
• Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory.
• Adherence to Kate Spade loss prevention policies and operational procedures.

Qualifications:

Education & Experience Required:

• Minimum 2-3 years’ experience in luxury goods or a comparable retail environment

• College degree preferred

Skills and Abilities Required:

• Strong written and verbal communication skills
• Detail oriented
• Proactive ability to multi task and prioritize

Physical Requirements:

• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

Kate Spade New York is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All employees must complete a online health check before coming to work each day to ensure the safety of all employees and guests.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Retail Management: 2 years (Preferred)

Work Location: One location