Full Time Supervisor- Customer service focused

Since its launch in 1993 with a collection of six essential handbags, Kate Spade new york has always stood for optimistic femininity. Today the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home decor and more. polished ease, thoughtful details and modern, sophisticated use of color- Kate Spade new york's founding principles define a unique style synonymous with joy.

Kate Spade New York is part of the tapestry portfolio- a global house of brands powered by optimism, innovation and inclusivity.

Supervisor outlet:

The successful individual will leverage their proficiency in retail to....

Client & service expert:

• partner with store manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
• communicate and achieve store productivity targets including sales per hour, adt, upt and capture rate.
• ensure all associates complete the sales training program and develops strong product knowledge across all categories.
• Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service.

Leadership presence:

• Achievement of personal sales goals
• educate team on sales plans, personal sales goals, store stats and drives team to achieve them
• ensure the highest level of service is provided to all customers through extensive product knowledge and the completion or product profiles.
• foster a team environment by creating a fun, competitive, inviting atmosphere.

Buildng brand equity:

• understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to sales team and customer.
• ensure brand an operating standards are met to support brand consistency.
• ensure store presentation standards are achieved and maintained.

Operational Excellence:

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
• accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory.
• adherence to kate spade loss prevention policies and operational procedures.

The accomplished individual will possess...

• stong written and verbal communication skills
• detail oriented
• proactive ability to multi task and prioritize.

An outstanding professional will have...

• Minimum 2-3 years experience in luxury goods or a comparable retail environment
• college degree preferred
• prior luxury goods experience

Physical requirements....

• Available to work store schedule, as needed, including evenings and weekends
• standing for extended periods of time
• able to safely lift boxes up to 40 pounds
• comfortable climbing ladders

*

Kate spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employments decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) and based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage citizenship, disability , martial status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. visit kate spade at www.katespade.com

Job Type: Full-time

Pay: $18.97 - $22.85 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Merrimack, NH 03054: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $19 - $23