What are the responsibilities and job description for the Collections Specialist position at Kaufman Dolowich LLP?
Kaufman Dolowich is a dynamic, growing, AV-rated firm designated as one of the “Best Companies to Work For” among U.S. law firms. We are seeking a Credit and Collections Specialist with 5 years of experience in a law firm. The ideal candidate will be highly organized and detail oriented, with the ability to multitask/prioritize assignments with ease.
A Collections Specialist plays a crucial role in maintaining the financial health of a company by ensuring that outstanding debts are collected in a timely manner while maintaining positive relationships with clients. Primary responsibility is to ensure that outstanding debts owed to the company are collected promptly and efficiently. Daily review, maintenance and follow up of assigned account receivables. Maintains contact with clients by phone or email to collect AR on the Firms behalf.
Responsibilities and Duties:
- Initiate contact with clients/carriers who have overdue payments via phone and email to obtain expected payment dates and advise management of any collection issues.
- Monitoring accounts to identify overdue payments and following up with customers via phone, email, or letters.
- Daily tracking of collection progress which includes maintaining detailed notes of collection activity and creating future follow ups.
- Addressing any issues or disputes related to payments and working towards a resolution that satisfies both the customer and the Firm.
- Maintaining accurate records of interactions with customers, payment agreements, and any collection efforts. Providing regular reports on the status of accounts receivable.
- Monitor various e-bill sites to track the status of submitted e-bills.
- Meet regularly with the Collections Supervisor, Team and Director of Billing and Collections to discuss collection progress against budgeted goals and to provide insight on how to best lower outstanding receivables.
- Analyze and reconcile partial payments, overpayments and payment history.
- Take appropriate action with Firm write-offs, as per Firm policy.
- Research and respond to inquiries regarding collection issues and problems.
- Assist with special projects as needed.
- Other duties, as needed, to support the Firm and office operations.
- Law firm experience is a must.
- Bachelor’s Degree with college level accounting classes or equivalent work experience.
- 3 or more years of billing or collections experience in a law firm.
- Elite, Aderant, Coyote (or equivalent accounting software experience).
- Knowledge of billing and collection procedures in a professional services environment.
- Flexibility to work varied hours, including possible weekends or evenings.
- Ability to work independently with a strong attention to detail.
- Strong quantitative skills with ability to recognize discrepancies in data.
- Ability to effectively interact and communicate with clients and internal staff.
- Ability to multi-task, prioritize, anticipate work needs and follow through with minimum direction.
- Strong analytical ability with intermediate Excel skills (V-Lookup, Pivot Table).
All qualified applicants will receive consideration for employment at Kaufman Dolowich without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Kaufman Dolowich is proud to be an equal opportunity employer.
