What are the responsibilities and job description for the Service desk position at Kavaliro?
We are seeking highly skilled and motivated Service Desk Technicians to join our team in Viera, FL. The ideal candidates will have three plus years of experience in a Service Desk role, along with relevant certifications and a strong ITIL foundation.
Key Responsibilities :
- Provide technical support and troubleshooting for hardware, software, and network issues across all locations.
- Manage and resolve service requests and incidents efficiently and effectively.
- Install, configure, and maintain computer systems, software, and networks.
- Perform routine maintenance and updates on IT systems and equipment.
- Collaborate with other IT teams to ensure seamless service delivery.
- Maintain accurate records of work performed and resolutions provided.
- Educate users on IT best practices and ensure adherence to company policies.
Qualifications :
- Associate's degree preferred.
- Microsoft and Cisco certifications required.
- CompTIA A , Server , and Network certifications or equivalent experience.
- Strong ITIL foundation, preferably ITIL v3 certified.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills and customer service orientation.
- Ability to work independently and as part of a team.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations.
Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Last updated : 2024-07-25
