Watch Officer

Kavaliro is looking for a Watch Officer to support a client in Doral, FL.


Responsibilities and Tasks:
Monitor enterprise networks, systems, and services and report abnormal behavior potentially associated with outages, degradations, or hazardous conditions.
Coordinate and direct appropriate teams utilizing call rosters, org charts, plans and procedures in response to any operational events.
Ensure all information inclusive of operational risk is fully articulated to the JDOC Battle Captain to facilitate the decision-making process.
Process and report Authorized Service Interruption (ASI) for all local and DISA published ASIs.
Maintain full situational awareness throughout the execution of ASIs that impact, or have the potential, to adversely impact IT enterprise operations.
Track enterprise operations activities to facilitate the dissemination of information and to inform decision making processes.
Maintain 24/7/365 situational awareness and publish Communications Status (COMSTAT) documentation and reports as required.
Provide technical, information collection, and dissemination support for the daily JDOC standup briefings.
Serve as an afterhours and weekend liaison for service desk incidents and requests.
Initiate break-fix actions as prioritized by the JDOC Battle Captain.
Document all non-priority requests/incidents for delivery to service desk management staff during regular working hours.
Work closely with the Problem Manager to facilitate the collection of information required to effectively execute root-cause analysis and development of improvement recommendations following a Major Incident or Problem.
Work closely with the Change Manager to conduct risk assessments and coordinate the execution of Change Requests and ASI Requests.
Assist in the creation and/or improvement of documented processes associated with execution of Coordinating Activity duties and responsibilities. Ensure strict adherence to process execution in accordance with the latest approved Standard Operating Procedures (SOPs) and work instructions.
Ensure all circuits that provide primary, secondary and/or tertiary links are well documented and accessible within the JDOC.
Maintain an understanding of the mission impact and operational significance of enterprise networks, systems, and services to inform decisions and incident responses.
Provide activity reports and inputs to the Watch Officer Lead for all Watch Officer tasks accomplished, future planned activities, and concerns/risks.
Performs complex administrative and analytical tasks in support of an enterprise operations environment.
Interacts regularly with customers to convey information and ensure conformance to customer requirements.
Coordinate resolution of operations related issues.
Additional duties as required.


Experience/Training Desired:
8 years of experience performing duties as operations, systems. or technical control watch officer, 8 years of experience utilizing a variety of network monitoring tools.
Experience working in the DoD or Federal landscape.
Technically inclined, able to gain proficiency with disparate business applications quickly (Microsoft Project/Visio, ServiceNow, etc.).
Able to maintain clear communication with a diverse team of individuals and eloquently communicate complex topics to non-technical individuals.
Highly organized and able to maintain structure and efficiency even in chaotic environments.
A problem-solver and able to resolve issues without granular direction.
Flexible and able to multi-task effectively to meet delivery requirements on time in an often-shifting landscape.
Experience with direct customer support for both internal and external customers.
Experience coordinating support for enterprise information technology infrastructure including but not limited to data center operations, server hardware, operating systems, virtualization, networking, storage, monitoring, automation, etc.


Education Required:
BA/BS (or equivalent experience) and 8 years of experience.

Certification(s) Required:
None.
Certification(s) Desired:
ITIL v4 Foundation


Clearance Required:
Must be able to obtain a fully adjudicated Top Secret SCI clearance.
Must have Security interim clearance and required certifications prior to start in role.



Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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