What are the responsibilities and job description for the Part Time Dispatcher position at KB Complete?
PART-TIME DISPATCHER As a Dispatcher, you will work as part of a dynamic and passionate team to ensure we match the right technician to every job and provide excellent customer service to our valued customers.
What’s in it for YOU:
Salary: $16 - $18 Hourly, Paid Weekly
Sunday - Flexible 4-hour shift
Monday - Thursday 2 p.m. - 6 p.m.,
What YOU will do::
- Evaluate customer calls and assign the best technician to each service appointment.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests and resolving issues.
- Update customers throughout the day on the technician's progress.
What YOU will bring:
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Highly motivated, flexible, and great attitude on life.
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company’s continued success and are rewarded well for their contributions.
We are honest, professional, and hard working. We strive for excellence and are loyal and committed to our customers and one another. Our new and long-time customers choose us because we will only send the best in the industry to their homes to solve their service needs.
We prioritize our employees….
Must pass background check and drug screen
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Schedule:
- 4 hour shift
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Mission, KS 66202: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 year (Required)
Work Location: One location