What are the responsibilities and job description for the Customer Service Call Center Rep position at KBS Solutions LLC?
REQUIREMENTS:
1. Bachelor’s degree in Engineering, Business, Communications or equivalent progressive Customer Service experience.
2. Personal commitment to customer service, customer satisfaction, and continuous improvement.
3. Ability to read and understand technical documentation and verbiage.
4. Capable of independent problem solving.
5. Strong verbal/written communication skills
6. Advanced PC skills, i.e. Microsoft Office Suite. Under general supervision, provides customer service support to all channels, (i.e. Distributors, OEMs, ABCSs, Branches, Contractors, and Building Owners), processes orders, answers customer inquiries, and addresses customer concerns/issues within designated timeframes. Works with Senior Customer Service Representatives to establish priorities and resolve open issues.
7. Responsible for hitting daily targets
PRINCIPLE DUTIES:
1. Work to clear out backlog of customers that need to be credentialed within the system.
2. Reviews daily Credentialling Report/Individual Inbox and researches/resolves all order issues in a consistent and timely manner. Conducts outbound calls to resolve discrepancies, gathers additional information as needed to complete credentialling.
3. Must be familiar with software application databases and configuration setup
4. Collaborates with the support team to triage and support complex customer issues.
5. Upon completion, reconciles all service requests daily.
6. Performs additional duties as assigned by Supervisor or Manager.
Job Type: Contract
Pay: $18.90 - $18.93 per hour
Schedule:
- Day shift
Work Location: One location
