What are the responsibilities and job description for the Office store registration position at KCN Enterprises?
Guest Services Representative Job Description
REPORTS TO
Guest Services Supervisor, Campground Manager and / or Owner(s)
POSITION SUMMARY
Responsible for guest registration, front desk, and store procedures while delivering great guest service. Job will run from Oct 1st 2024 to Oct 1st 2025
SPECIFIC DUTIES
- Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
- Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
- Handle all guest issues with respect by listening and acknowledging their concern.
- Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
- Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
- Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and / or Owner(s) for all front office and store facilities.
- Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.
- This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS
- All guests are greeted immediately with friendly, helpful and professional guest service delivery.
- Demonstration of a positive attitude with guests, management, team members, and vendors.
- Careful and accurate money handling.
- Promotion of this KOA and entire KOA system.
- Well-groomed appearance and appropriate, clean KOA uniform and nametag.
- Attention to detail when taking reservations and / or registering guests.
JOB QUALIFICATIONS
- Hear and speak the English language fluently
- Knowledge of computer and cash register operation
- Ability to work nights, weekends, and holidays
- Excellent customer services skills
- Ability to maintain confidentiality
PHYSICAL REQUIREMENTS
- Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
- Long periods of standing (80%)
- Ability to bend, stoop, kneel, crouch, and climb
KCN proudly supports Care Camps to help send kids with cancer to summer camp. Every season we raise money through a variety of programs that our staff designs and runs - each with a goal of sending as many kids with cancer to summer camp as possible.
Last updated : 2024-09-25
Salary : $9 - $10
